Leasehold Administration Officer - Part Time

at  Abri

We’re delighted to be recruiting for a part-time Leasehold Admin Officer to join our exciting Homeowner Services team, based in our Western Peninsula office in Bracknell.
We need somebody who can join us during the later part of the week (Wednesday, Thursday and Friday) as you will be job sharing with our existing Leasehold Admin Officer.
Your main purpose will be to manage the teams day to day administrative tasks, as well as handling customer permission requests, resident consultations and solicitors enquiries across our South-East region’s leasehold, freehold and shared ownership properties.
The main purpose of this role is to engage with our customers and provide excellent service in your approach to communications, both verbally and written.
We are looking for demonstrable knowledge and experience across a number of computer systems including, but not limited to, Microsoft Outlook, Word and Excel, Open Housing and Ebis.
Great communication and strong organisational skills are essential to this role as you will be working with your team and the wider business, working both re-actively and pro-actively in order to meet our customer response times.
This is a customer-facing role, so we are looking for someone with the ability to deal with difficult, sensitive and challenging behaviours and situations in a calm and professional manner, whilst using your initiative to problem solve.
To find out more, please take a look at the job description below.
Abri is a large housing provider who own and manage over 50,000 homes and various community assets, serving 114,000 customers. Silva Homes joined Abri in October 2023 making the group a financially stronger and more resilient organisation. To help deliver our services Abri work with 36 local authorities and 63 different parliamentary constituencies alongside partners in our community.
Silva will operate as a separate legal entity under the Abri Group umbrella before fully transferring in 2024.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
• We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at www.abri.co.uk

Please refer the Job description for details