Job Title: Leasehold Asset Services Administrator
Contract Type: Permanent
Salary: £24,975.62 Per Annum (£27,373.70 is achieved after 12 months successful performance in the role) Per Annum
Working Hours: 35 hours per week
Working Pattern: Monday-Friday between 9am - 5pm, Hybrid
Location: Liverpool

ABOUT YOU

We are looking for someone who has:

• Proven track record of providing administrative services
• 5 GCSE’s Grade C or above or equivalent NVQ
• Experience of managing and co-ordinating insurance and legal claims
• Experience of organising meetings and liaising with suppliers

• Perform administrative and clerical tasks for a variety of asset services activities within the RHO portfolio, in accordance with Riverside’s policies and procedures
• Ensure a high quality customer focused service is provided at all times.
• Create and maintain filing and database records, ensuring they are current, accurate and compliant with relevant policies and procedures.
• Respond to queries from customers and stakeholders within agreed timescales, whilst promoting a culture of ‘customer care’ and continuous improvement.
• Maintain CRM records, ensuring all customer interactions are noted on appropriate systems.
• Act as an administrative focal point for complaints, First Tier Tribunals and insurance and legal claims, providing administrative support including arranging attendance at tribunals, carrying out investigative work as appropriate including liaison with leaseholders and third parties, bringing cases to a satisfactory and timely conclusion where possible and recording the outcome using appropriate systems and in the agreed format.
• Maintain accurate asset records on behalf of RHO, using appropriate systems, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required
• Raise purchase orders as required using relevant systems, ensuring goods are receipted, payment is arranged within agreed timescales and appropriate budgets are impacted.
• Process leaseholder consent to alterations.
• Manage customer enquiries effectively, escalating complaints and complex queries via the appropriate channels to ensure effective resolution.
• Ensure internal business processes are followed in line with the Group’s policy, procedures and statutory requirements.
• Contribute to the continuous improvement of processes and procedures.
• Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
• Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
• Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.
• Organise and coordinate events including meetings and conferences; booking venues, accommodation, catering, transportation and any other resources to ensure they meet requirements and operate efficiently.
• Compile information and prepare documents in a variety of formats; to include: copy and audio typing, formatting and review.
• Provide Personal Assistant (PA) support to members of the team as required.