We’re delighted to be recruiting for a Leasehold Income & Service Charge Officer to join our exciting Homeowner Services team on a full-time basis, on an 18 month fixed term contract.
The role will be based from our Eastleigh office.
You’ll contact customers who have fallen into arrears, investigating the circumstances around this, negotiating repayment agreements and signposting them to internal and external support if required.
You will also scrutinise service charge estimates and actuals by liaising with the Finance and Homeowner Services Officers to deliver accurate rechargeable charges.
You’ll ensure that our income targets are consistently met, maximising our income whilst delivering an exceptional customer service.
You’ll have demonstrable knowledge and experience across a number of computer systems including, but not limited to, Microsoft Outlook, Word and Excel, OpenHousing and Ebis.
Great communication skills with both colleagues and our customers is a must, as are your organisational skills. You’ll feel comfortable in approaching your team and the wider business, working both re-actively and pro-actively in order to meet our customer response times.
Does this sound like the opportunity you’ve been looking for? Then we’d love to hear from you!
Abri is a large housing provider who own and manage over 55,000 homes and various community assets, serving more than 120,000 customers across the South of England.
We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?

We’re investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We’re delivering 10,000 homes by 2030, ensuring affordable housing is built where it’s needed most
• We’re investing in our communities, to address local issues and create opportunities for everyone

As we grow, we’re re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.
More information about Abri and our strategic objectives can be found at www.abri.co.uk

Please refer the Job description for details