Leasing Assistant at Vancouver Housing Authority

Vancouver, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

22.45

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Administrative, Document Indexing, Notarization, Data Entry, Telephone Systems, Mail Processing, Background Checks, Income Verification, Scheduling, Correspondence Drafting, Computer Skills

Industry

Government Administration

Description

Description Are you a detail-oriented administrative professional looking for an opportunity with an organization that is making a difference in your community? Do you excel in providing exceptional customer service and communication in a fast-paced office environment? If so, you might be a great fit for our Leasing Assistant position! At the Vancouver Housing Authority (VHA), we work closely with local governments and other community partners throughout Clark County to address issues of affordable housing and homelessness and help families break the cycle of poverty. We provide affordable housing and housing assistance to low-income residents in Clark County. Your skills and experience will support our mission as you: Greet visitors independently and courteously respond to inquiries, assess needs, and either provide information or direct to the appropriate staff member. Scan and index documents as directed, photocopy materials as needed, provide requested forms to visitors, provide forms left by staff for clients and documents needing signatures, and notarize documents as needed. Provide information and applications related to low-cost housing and assist applicants with filling out forms, looking up information, accessing online applications, accessing the Applicant Portal, and other related duties. Answer telephone calls for the agency on a multi-line system by directing calls, taking messages, and making appropriate referrals. Processes incoming and outgoing mail and faxes each day by sorting and directing them to the appropriate staff. Receives completed applications, fees, keys, and rent payments per established protocol. Runs background checks and income verifications on new applicants and assists with issuance and tracking of parking and pet permits, garden space assignments, and lockouts. Create, mail, and process continued interest letters for waitlists managed by the property and follow up with applicants. Assists with scheduling intake and recertification appointments with the Property Manager and/or Property Assistant. Draft and distribute a variety of correspondence, including flyers, upcoming events and meetings, lease renewal letters, and notices to tenants. Pay and Benefits The starting salary range is $21.38 - $22.45 per hour based on experience. In compliance with the Equal Pay & Opportunities Act, the full salary range for this position is $21.38 - $29.93 per hour. Full-time, non-exempt, OPEIU Local #11 represented position working in-person/in-office, Monday - Friday, 8 am - 5 pm. Eligibility to enroll in our medical, dental, vision, life insurance, and disability insurance. Up to 26 days of accrued paid time off annually in the first year (13 vacation/13 sick days), and 12 paid holidays. This position is required to participate in Washington PERS (Public Employee Retirement Services), which includes a 5.58% employer contribution. Meaningful work that addresses affordable housing and homelessness in our community. Requirements High school diploma, plus some higher-level education or vocational training specializing in office skills required. At least 1 year of directly related experience or equivalent required. Excellent verbal communication skills are required to maintain a welcoming and efficient atmosphere at the front desk. Demonstrated computer skills necessary to effectively complete duties. A cover letter and resume are required when applying for this position. For more information on the Vancouver Housing Authority, please visit our website at www.vhausa.com. Please note that those candidates deemed to best match our requirements will be contacted for an interview. We do not discuss application status during the selection process. Applications will be reviewed on an ongoing basis until the position is filled. The VHA provides equal employment opportunities to all employees and applications for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with federal, state, and local laws.

Responsibilities

This role involves providing exceptional customer service by greeting visitors, responding to inquiries, and directing them to appropriate staff or providing necessary information and applications for low-cost housing. Key duties also include managing administrative tasks such as scanning documents, answering multi-line phones, processing mail, running background checks, and assisting with appointment scheduling and drafting tenant correspondence.