Leasing Associate

at  Greystar Real Estate Partners LLC

This position supports the community’s marketing and lease-up strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to residents and related activities.

KNOWLEDGE & QUALIFICATIONS

• Good level of general education
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• Proficiency in using property operations software. Training will however, be provided.

KEY ROLE RESPONSIBILITIES

• Conducts sales and leasing activities including: viewings, following up on enquiries and sales conversions.
• Plans and organises daily activities to maximise the time to achieve targeted leasing numbers
• Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
• Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
• Welcomes on site enquiries and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service.
• Follows up on receipt of required documentation, contract returns and processes payments.
• Conducts scheduled Residents’ apartment visits.
• Manages cancellations.
• Responds to online and email enquiries in a professional and engaging manner
• Supports other communities when required including cross selling based upon potential resident requirements.
• Inspects community, tour units and leasing materials are available and takes action to ensure they meet agreed standards for viewings
• Actively understands, updates and improves knowledge of community, amenities, units and local area features.
• Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
• Supports Resident events and activities within the Community
• Assists with Community preparations, including move-in and move-out processes.
• Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
• Screens property visitors, guests and contractors
• Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Completes Health and Safety compliance activities in line with the Company’s policies and procedures
• Completes administrative tasks including logging of maintenance requests, filing and preparing notices and updating of databases.
• Register, secure and correctly issue Resident parcels/deliveries
• Proactively attends to or organises ad hoc or minor cleaning requirements.

ROLE SCOPE

• Property: District Living Vienna
• Capacity: 832 Apartments
• Resident Amenities: CO-Working, F&B areas, Study Room, Game Room, Gym, Courtyard, Multifunctional rooms.