Leasing Associate - Kingston at Osgoode

, , -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

0.0

Posted On

22 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Property Management, Sales, Customer Service, Communication Skills, Conflict Resolution, Organizational Skills, Teamwork, Independence, Computer Software Knowledge, Yardi, Microsoft Office Suite, Positive Attitude, Market Knowledge, Tactfulness, Enthusiasm, Cultural Awareness

Industry

Real Estate

Description

At Osgoode Properties we are continually investing in our people and communities to provide our residents with the greatest rental home value available. We currently have an opening for full-time Leasing Associate - Kingston. Position Overview: Reporting to the Leasing Manager, the Leasing Associate works at the buildings within the Kingston portfolio. The individual is responsible to respond to leasing inquiries from a diverse demographic and match prospective resident needs to available vacancy, by conducting showings and aiding them in coming to a decision on renting with Osgoode Properties. Requirements for success: * High school equivalent * 2 to 3 years of experience in property management, sales, or customer service * Ability to put all prospective residents at ease when showing units, answer all questions effectively and provide all required information * Ability to overcome obstacles as presented by prospective residents * Keeps current knowledge on practices in the market and other buildings in the area * Strong communication and written skills in English (French is an asset) * General knowledge of computer software systems, including Yardi and Microsoft Office Suite (Outlook, Word) * Ability to work independently and in a team environment * Good conflict-resolution skills, ability to deal patiently, tactfully, and effectively with emotionally charged situations and a client base with diverse cultural, educational, and socio-economic backgrounds * Displays a positive work attitude and is enthusiastic * Good organizational skills Desirable skills: * Completion of some post-secondary courses in business administration or office systems and procedures Your new role and responsibilities: As a proactive individual, responds to all in-person requests for rental information, provides exceptional service and operational support for the residential buildings; specifically: * Complete confirmation calls and issue notices to of entry to existing residents * Inspect all vacant suites and prepare model suites to ensure show-ready condition * Conduct suite viewings with prospective residents * Create Yardi guest cards * Conduct follow-up calls to prospective residents after viewings * Secure high volume of new residents using proper closing techniques or skills * Review and complete applications with prospective residents * Assist Building Manager in completing the application review process * Manage appointments and Yardi waitlist * Understand and adhere to all criteria outlined in the Certified Rental Building program (CRB) and the Crime Free Program (CFMHP), where applicable * Prepare lease documentation for approval by the Building Manager * Secure resident’s rental insurance * Confirm resident has transferred utility accounts, where applicable * Prepare resident move-in packages * Complete Rent Café onboarding * Complete competitive landscape analysis with monthly market survey reports and competitive shops semi-annually, or as needed * Assist with Resident Events * Engage residents in online review solicitation * Assist in creating marketing content including but not limited to videos of suites and property * Complete customer service calls including scheduled check-in during the first year of residency and annual customer care calls * Respond timely to all telephone and email enquiries * Handle all inquiries, feedback, complaints or concerns professionally and courteously Working Conditions: * Evening and weekend work required * Vehicle is an asset This is a permanent full-time position with a competitive salary. This posting is for an existing vacancy. We would like to thank all applicants, however only those under consideration will be contacted. Osgoode welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. **Although Osgoode Properties does not use AI tools in the screening of applicants, AI may be used by outside vendors in applicant processing**

Responsibilities

The Leasing Associate is responsible for responding to leasing inquiries, conducting showings, and assisting prospective residents in their decision-making process. They also manage appointments, prepare lease documentation, and engage with residents for follow-ups and events.