Leasing Associate/ Resident Concierge at Fifteen Group Capital LLC

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

25.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leasing, Sales, Customer Service, Hospitality, Property Tours, Consultative Sales, Lead Nurturing, Application Processing, Fair Housing Compliance, Lease Coordination, Resident Relations, Concierge Services, Record Keeping, Marketing Support, Property Management Software, Communication

Industry

Real Estate

Description

FAM RESIDENTIAL Los Angeles, California | Property Management | On-Site Leasing Agent / Resident Concierge Non-Exempt • Reports to: Property Manager Position Overview FAM Residential is seeking a polished, service-driven Leasing Agent / Resident Concierge to join our Los Angeles community. This dual-function role combines proactive leasing and sales responsibilities with high-touch resident services, ensuring an exceptional experience at every stage of the resident lifecycle — from first inquiry to long-term renewal. The ideal candidate brings a consultative sales approach, genuine hospitality instincts, and the organizational discipline to manage a fast-paced, detail-oriented environment. This is an excellent opportunity for a motivated professional looking to grow within a dynamic residential real estate portfolio. Key Responsibilities Leasing & Sales * Greet prospective residents and conduct professional, engaging property tours that highlight community features and available units. * Present floor plans, pricing, lease terms, and amenities to align prospects with suitable homes. * Apply consultative sales techniques to understand prospect needs, address objections, and close leases. * Conduct consistent follow-up via phone, email, and text to nurture leads and drive conversions. * Meet individual leasing targets and contribute to overall property occupancy and revenue goals. * Maintain current knowledge of unit availability, pricing, promotions, and competitive market conditions. Application Processing & Move-In Coordination * Process rental applications in full compliance with Fair Housing regulations and company policies. * Conduct prospect screening, including credit checks, background verification, and rental history review. * Prepare lease documents and addenda; accurately collect and document required move-in funds. * Coordinate move-in orientations to ensure smooth resident transitions and positive first impressions. * Complete unit inspections with incoming residents, document condition, and review community policies. * Maintain complete, accurate, and properly filed move-in documentation. Resident Services & Concierge Functions * Serve as the primary point of contact for resident inquiries, requests, and service needs during office hours. * Respond to phone, email, and in-person inquiries promptly and professionally. * Manage package deliveries with organized tracking systems and timely resident notifications. * Monitor visitor access, maintain visitor logs, and support community safety protocols. * Provide information on community amenities, local services, and area resources. * Assist residents with amenity reservations, lockouts, and general community questions. * Cultivate positive resident relationships through proactive communication and attentive service. Resident Retention & Engagement * Support lease renewal efforts by maintaining strong resident relationships and addressing concerns promptly. * Coordinate and assist with resident events, community engagement activities, and appreciation initiatives. * Handle resident concerns with professionalism and empathy while upholding community standards. * Track service requests and ensure timely follow-up and resolution. * Contribute to online reputation management by encouraging reviews and responding to feedback professionally. Marketing & Administrative Support * Maintain online listings with accurate, current, and compelling information. * Support marketing initiatives including social media content, promotional campaigns, and community outreach. * Ensure model units, the leasing office, and common areas are maintained in showcase condition. * Maintain accurate records in the property management system and prepare reports as requested. * Process resident payments and assist with basic accounting functions as directed. * Manage filing systems, office supplies, and front desk presentation to a high standard. Required Qualifications * High school diploma or GED; Associate's or Bachelor's degree in Business, Marketing, Hospitality, or a related field preferred. * Multifamily leasing, property management, or residential real estate experience. * Strong knowledge of Fair Housing regulations; certification required within 30 days of hire. * Excellent verbal and written communication skills with a professional, polished demeanor. * Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment. * Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and Yardi Voyager or a comparable property management system. * Bilingual English/Spanish strongly preferred. Preferred * Front desk, concierge, or hotel guest services background. * NALP (National Apartment Leasing Professional) certification. * Experience with package tracking or visitor management systems. * Familiarity with social media platforms and online marketing tools. POSITION DETAILS Location Los Angeles, California (On-Site) Department Property Management Reports To Property Manager FLSA Status Non-Exempt Schedule Standard business hours; weekend availability required; occasional evenings for events or appointments Travel Minimal; primarily on-site with occasional travel to training sessions or company meetings Physical Requirements Ability to walk property and climb stairs; lift up to 25 lbs; extended periods of sitting, standing, and computer work Apply Today — We Look Forward to Hearing from You FAM Residential is an Equal Opportunity Employer Reasonable Accommodation FAM Residential provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and other applicable law. Applicants who require a reasonable accommodation to participate in any part of the hiring process should contact Human Resources. We are committed to engaging in an interactive process to identify effective, reasonable accommodations. Background Check Notice (California Applicants) This position requires a pre-employment background check, which may include a review of criminal history, credit history, and prior employment. Any consumer report obtained will be used only in accordance with the federal Fair Credit Reporting Act (FCRA) and the California Investigative Consumer Reporting Agencies Act (ICRAA). A separate written disclosure and authorization will be provided to applicants prior to the background check being conducted. Any adverse action based on background check results will follow the legally required process, including provision of a pre-adverse action notice and a copy of the report. Salary History (California Labor Code § 432.3) In accordance with California Labor Code Section 432.3, FAM Residential will not request or rely upon an applicant's prior salary history as a factor in determining whether to offer employment or in setting compensation. Applicants may voluntarily and without prompting disclose prior compensation; however, we will not use this information in our hiring or compensation decisions. At-Will Employment Employment with FAM Residential is at-will, meaning either the employee or the Company may terminate the employment relationship at any time, with or without cause, and with or without advance notice, subject to applicable law. Nothing in this job posting or any other Company document alters the at-will nature of employment. Fair Housing Compliance This position involves responsibilities subject to the federal Fair Housing Act and the California Fair Employment and Housing Act. The selected candidate will be required to complete Fair Housing certification within 30 days of hire and adhere to all applicable fair housing laws and company policies in the performance of their duties. This job posting does not constitute a contract of employment. Management reserves the right to modify duties as business needs require.

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Responsibilities

This dual-function role involves proactive leasing and sales, including conducting property tours and closing leases to meet occupancy goals. It also requires high-touch resident services, acting as the primary contact for inquiries, managing packages, and cultivating positive resident relationships.