COMPLIANCE

Ensure aware of and remain up to date in terms of Compliance – Completing all e-learning and/or any other applicable training as requested.
Have a clear understanding of FCA Guidelines – Takes accountability.
Complaints – Able to identify and raise/log complaints as required.
​Risk Management
Identify potential business risks and be proactive in seeking a resolution.

EXPERIENCE (TECHNICAL, INDUSTRY, MANAGERIAL)

Experience working within the Van Leasing Industry/
Motor industry (desirable)
Experience working within a busy Sales Team
Experience of Sales processes and systems
Experience of Compliance (desirable - specific to industry)

​SKILLS/KNOWLEDGE/BEHAVIOURS

Knowledge of Sales processes
Knowledge of van leasing and motor industry
Approachable
Supportive
Assertive
Excellent Communication skills
Problem Solving Skills
Pro-active approach

MAIN PURPOSE OF ROLE

The Van Leasing Consultant is a Sales based role, the main purpose of the role is to manage incoming customer enquiries/leads. The Van Leasing Consultant is there to respond to customer enquiries in a timely manner, ensuring that customers receive excellent customer service and appropriate information regarding their enquiry. The role has a direct impact on Sales Team performance and therefore impacts the success of the business.