Leasing Consultant

at  Minto Group Inc.

Titre: Agent de location
Titredu superviseur: Directeur des locations
Location: Montreal, Quebec(4858 Côte-des-Neiges Rd, Montreal, QC H3V 1G8)
Département: Minto Properties – Operations

SKILLS, KNOWLEDGE AND ABILITIES:

• Strong Interpersonal skills
• Customer Service Focused
• Strong Communication skills (listening, verbal and written)
• Microsoft Office
• Proficient with computer programs
• Good Judgment
• Initiative and creativity
• Attention to detail
• Problem Solving skills
• Must be bilingual
• Valid Driver’s license
  Job Type: Contract

Experience:

• leasing: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Language:

• English (Required)
• French (Required)

PURPOSE:

The Leasing Consultant assists our prospective residents in their quest for rental accommodations, providing a best in class customer experience.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Responds to all rental inquiries from prospective residents by telephone, email and walk-ins;
• Enters all possible leads in ERP system to ensure that traffic data and reporting are complete and accurate;
• Manages regular comparison shopping with local competitors;
• Meets or exceeds monthly rental goal;
• Prepares welcome packages and ensures the move in process is well-organized and pleasant for new residents;
• Conducts in-depth interviews with prospective residents at first point of contact to determine their requirements and promote available Minto product that meets their needs;
• Escorts potential residents through the property, potential suites, and amenity areas;
• Conveys a sense of interest and urgency and invites prospective residents to complete an application to lease; probes barriers and overcomes objections;
• Follows-up with prospective residents who leave undecided;
• Collects and enters applicant and lease information in SAP to produce lease package for execution;
• Verifies suitability of applicant;
• Collects payment for first and last month’s rent;
• Gives notice of entry to occupied suites whenever possible;
• Collaborates with the property operations team to ensure properties and vacant suites are “show ready” at all times;
• Collaborates with the marketing and revenue management teams in order to optimize use of media, trends, use of advertising channels, demographics, etc.;
• Ability to execute a lease, from initial prospective resident interaction to final activation;
• Contacts existing residents to encourage renewals upon the direction of management;
• Provides timely and proactive feedback to management regarding effectiveness of leasing incentives and rental rates;
• Supports team goals; objectives, operations and strategy for properties outlined by management;
• Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights;
• “Shopping” of competitor properties, providing feedback to Leasing agents and Leasing Manager;
• Responsible for handling “walk in” prospects. Answers general client inquiries, assess needs and if needed, conduct a showing;
• Responsible for greeting all prospective clients that arrive at the office;
• Develops and maintains an accurate and thorough knowledge of all aspects of Minto product and communities;
• Prepares and updates vacancy, traffic and turnover reports;
• Liaise with Resident Managers and trades persons;
• Other duties within the scope, spirit and purpose of the job, as requested by management.