EXPERIENCE AND EDUCATION REQUIREMENTS:

• High School diploma or equivalent.
• Two (2) years of experience in sales, retail, hospitality and/or customer service.
• Leasing and/or property management experience preferred.
• Bilingual (English and Spanish) a plus
• Operate telephone, personal computer/keyboard, Onesite (Community Software System) and Microsoft Office Suite including Word, Excel, and Outlook.
• Works in a typical office setting with daily exposure to outdoor environments (i.e., heat, cold, damp, rain, etc.) when touring a community.
• Detail-oriented, organized, and knowledgeable about financial regulations and best practices in property management.
• Flexibility to work on weekends and accommodate varied schedules.
• Exceptional customer service and problem-solving abilities.
• Familiarity with fair housing laws and regulations.
• Strong organization skills and excellent verbal and written communication skills
• Must possess a consistently positive attitude.

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Manage the leasing process from tour to move-in including follow-up, closing the sale, completing lease documents, and inspecting units to ensure a great “move-in experience”, and that all paperwork is correctly documented.
• Immediately record all telephone and in-person visits on appropriate reports. Files own guest cards and maintain according to established procedures.
• Inspect models and available “market ready” units, communicate related service needs to Property Manager.
• Guide prospects in completing the application and secure deposit in accordance with Vidalta and Fair Housing requirements.
• Thorough knowledge of lease terms, specifications and all community policies.
• Encourage and distribute lease renewals and negotiating terms to minimize vacancy rates.
• Meet and support company key performance indicators and objectives to meet or exceed organizational expectations. (Listed below).
• Represent the company in a professional manner at all times.
• Fully informed of current rental rates, sizes, locations and all amenities of property.
• Utilize and establish creative marketing and social media strategies to increase property traffic.
• Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need to make their decision.
• Ensure websites and marketing materials are accurate and updated.
• Responsible for ensuring the “model” apartments and target apartments are ready for show;
• Need to have an awareness of the “curb appeal” of the property.
• Knowledge of required telephone and sales techniques.
• Responsible for conducting out-reach marketing at least once per week.
• Participate in resident planned activities for maximum customer satisfaction.
• Follow all Key Performance Indicators, like Occupancy more than 95%, Net Leased more than 93%, Renewal retention per month 50% as a minimum standard, 60 days vacant – ZERO, among others KPIs.
• These KPI’s will be subject to change and revision as the market conditions change.
• Responsible for overall organization and cleanliness of work areas and office areas.
• Embrace Vidalta Property Management core principles and values. Great Customer Service, Humility, Integrity, Loyalty, Passion, Professionalism, Collaboration, Teamwork and Results.
• Responsible for assisting Assistant Manager in collection of delinquent rents.
• Assist management team with other various tasks as required.
  Requirements: