LEASING MANAGER JOB DESCRIPTION

Position: Leasing Manager
Reports to: Director of Property Management
Location: Abbotsford, BC
Start Date: November 1, 2025

POSITION OVERVIEW:

The Leasing Manager will be a critical member of Hyland Properties’ development and operations team, managing all aspects of new project lease-up, and stabilized leasing operations. This role bridges development, marketing, and operations to ensure smooth execution from early-stage market analysis through stabilization. A major component of this position includes recruiting, training, and overseeing a team of Lease-Up Agents who support showings and prospective resident engagement. Strong organizational, communication, and interpersonal skills are essential for success in this role. Experience in Yardi Voyager is considered an asset.

REQUIREMENTS:

• Maintaining a professional and courteous manner with potential tenants, contractors, and fellow employees.
• Having the necessary skills and knowledge to effectively complete tasks outlined above in a timely manner.
• The ability to follow oral and written instructions and be able to maintain effective and cooperative working relationships
• 3–5 years of experience in multifamily leasing, property marketing, or development coordination is considered an asset.
• Strong leadership and training ability; experience supervising part-time/seasonal staff an asset.
• Excellent communication and organizational skills.
• Analytical thinker with proven ability to adjust strategies based on performance data.
• Bachelor’s degree in real estate, Marketing, Business Administration, or related field is considered an asset.

Market Analysis & Development Liaison

• Review and interpret market studies with the development team.
• Define target renter demographics, unit mix, and leasing absorption goals.
• Provide input on pricing strategies, amenity programming, and competitive positioning.

Amenity & Marketing Coordination

• Collaborate with marketing on design of amenity offerings and service features aligned with target demographics.
• Oversee the launch of digital campaigns, print materials, and onsite branding to support lease-up velocity.
• Ensure alignment of marketing strategies with leasing milestones and targets.

Lease-Up Program Execution

• Develop and manage the lease-up plan, schedules, and performance benchmarks.
• Recruit, train, and supervise a team of Lease-Up Agents.
• Conduct onboarding and continuous training for agents to ensure consistent messaging, high-quality tours, and compliance with Hyland standards.
• Oversee leasing traffic, lead follow-up, and conversion reporting.
• Coordinate staffing schedules for weekend and after-hour showings.

Operations & Reporting

• Track lease-up performance metrics and prepare regular reports for leadership.
• Serve as the main point of contact between development, operations, and leasing teams.
• Ensure smooth transition from lease-up to stabilized property management.

Scheduling & Coordination

• Schedule and confirm property tours for leasing agents or on-site staff.
• Coordinate virtual and in-person showings, ensuring a positive customer experience.
• Work closely with property managers and leasing teams to align schedules and update availability.

Leasing Administration

• Process rental applications, verify documentation, and maintain compliance with company policies and applicable regulations.
• Track application progress and communicate updates to applicants and property staff.
• Prepare lease agreements and ensure all required signatures and deposits are collected.

Centralized Leasing

• Serve as the first point of contact for all leasing inquiries via phone, email, and online platforms.
• Manage and operate digital advertising platforms, CRM, Rent Cafe, Apartments.com, and other ILS listing platforms.
• Maintain an active pipeline of leads and ensure timely follow-ups.

Data Management & Reporting

• Maintain accurate records in the property management system (PMS/CRM).
• Generate weekly and monthly leasing activity reports for management review.
• Monitor occupancy, traffic, and conversion metrics to support leasing strategies.