JOB OVERVIEW

We are seeking a motivated and detail-oriented Leasing Specialist to join our dynamic team. The ideal candidate will play a crucial role in managing tenant relationships, facilitating lease agreements, and ensuring a high level of customer satisfaction. This position requires strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving. As a Leasing Specialist, you’ll be the first impression of our brand. You’ll combine customer service, sales, and property management support to lease units quickly and effectively while providing a professional and friendly experience.

EXPERIENCE

• Previous experience in leasing or in property management

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• Strong administrative experience with proficiency in data entry and office procedures.
• Background in sales or customer service is highly desirable, demonstrating the ability to engage effectively with clients.
• Highly organized, detail-oriented, and comfortable multitasking.
• Tech-savvy: able to use CRM/property management software (Buildium), listing sites, and digital tools, is considered an asset.
• Valid driver’s license and reliable transportation are required.
• Excellent phone etiquette and communication skills are essential for interacting with tenants and prospects.
• Ability to work independently as well as collaboratively within a team environment while managing multiple tasks efficiently.

• Assist prospective tenants with inquiries and provide detailed information about available properties.
• Respond to rental inquiries and schedule showings.
• Conduct tours and showings, highlighting features that fit client needs.
• Guide applicants through the leasing process, from application to move-in.
• Meet and exceed monthly leasing goals with strong closing ratios.
• Post and update online rental listings across multiple platforms, performing audits on rental listings frequently.
• Ensure suites are rent-ready by coordinating with property management and operations.
• Maintain accurate leasing files and records in our systems.
• Conduct property tours and showcase features to potential renters.
• Prepare and process lease agreements, ensuring compliance with company policies and legal requirements.
• Maintain accurate records of tenant applications, leases, and correspondence using Yardi or similar property management software.
• Support administrative tasks such as data entry, filing, and maintaining organized documentation.
• Foster positive relationships with current tenants through effective customer service and conflict resolution.
• Collaborate with the property management team to ensure properties are well-maintained and meet tenant expectations.
• Implement customer relationship management strategies to enhance tenant satisfaction and retention.