Leasing Specialist/Occupancy Specialist, Niagara Square - Buffalo, NY
General Statement of Duties: Sells features and benefits of apartment living to prospective and current residents. Achieves and maintains occupancy goals. Responsible for all phases of the leasing process.
Supervision Received: Reports to Property Manager and/or Assistant Property Manager.
Supervision Exercised: No supervisory duties required.
FLSA: Non-Exempt

Essential Functions of the Position: (Any one position may not include all the duties listed, nor do the listed examples include all that may be found in positions of this class).

• Builds relationships with prospective and current residents and coordinates all phases of the leasing process: intakes, interviews, processing, preparation and distribution of applications.
• Provides polished and professional sales tours of the model apartment, vacant apartments and community amenities.
• Achieves tiered rent levels and occupancy goals.
• Coordinates and prepares annual lease renewals and income re-certifications.
• Updates daily turnover log, maintains waiting list, prepares weekly leasing reports and market study.
• Prepares lease packages and supplemental documents for new move-ins.
• Conducts new resident orientation.
• Provides backup support to Occupancy Specialist.
• Fosters a positive, active and collaborative relationship with residents, communities and associated agencies.
• Enforces and adheres to company policies, rules and regulations.
• Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service. Preserves and respects resident and applicant confidentiality.

Minimum Qualifications
Education and Experience: Associates degree or equivalent work experience required. Two years sales/leasing experience desirable.

QUALIFICATIONS AND SKILLS:

• Attention to detail required.
• Knowledge of subsidy regulations preferred.
• Proficient in Microsoft Office and Excel.
• Highly motivated and able to work independently.
• Ability to handle resident or building emergency situations if needed.
• Excellent organizational and interpersonal skills required.

• Builds relationships with prospective and current residents and coordinates all phases of the leasing process: intakes, interviews, processing, preparation and distribution of applications.
• Provides polished and professional sales tours of the model apartment, vacant apartments and community amenities.
• Achieves tiered rent levels and occupancy goals.
• Coordinates and prepares annual lease renewals and income re-certifications.
• Updates daily turnover log, maintains waiting list, prepares weekly leasing reports and market study.
• Prepares lease packages and supplemental documents for new move-ins.
• Conducts new resident orientation.
• Provides backup support to Occupancy Specialist.
• Fosters a positive, active and collaborative relationship with residents, communities and associated agencies.
• Enforces and adheres to company policies, rules and regulations.
• Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service. Preserves and respects resident and applicant confidentiality