Leasing Specialist at Riaz Capital

Oakland, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

0.0

Posted On

23 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leasing, Sales, Customer Service, Communication, Follow-Up, Closing Skills, Yardi, EliseAI, CRM Systems, Fair Housing Laws, Relationship Building, Marketing, Social Media, Resident Engagement, Data Management, Occupancy Management

Industry

Atividades imobiliárias

Description

About the role The Leasing Specialist is responsible for driving leasing velocity and lead conversion through exceptional customer engagement and proactive sales execution. This role represents the first impression of the community, ensuring all prospects receive timely, professional, and high-quality interactions. The Leasing Specialist directly impacts occupancy, lead-to-lease performance, and resident retention by managing the full leasing cycle from inquiry to move-in and renewal. Primary Responsibilities Leasing and Sales Performance - Conduct professional property tours highlighting features, amenities, and value. - Maintain conversion rate of 35% or higher from qualified leads to executed leases. - Follow up on all leads within 24 hours; log all activities in Yardi and EliseAI. - Maintain occupancy of 95% or higher through proactive leasing and retention efforts. - Process rental applications, verify eligibility, and prepare lease documentation accurately. - Support renewal efforts to achieve renewal rate of 60% or higher through relationship-building and customer care. Marketing and Outreach - Partner with the marketing team to execute outreach, social media, and referral programs. - Complete and report weekly market surveys with competitor pricing and promotions. - Ensure leasing office, model units, and amenities are 100% tour-ready daily. - Participate in resident and community engagement events to drive referrals and retention. Resident Relations and Customer Experience - Deliver prompt, courteous, and consistent service to all prospects and residents. - Maintain resident satisfaction (NPS) of 70 or higher through responsiveness and service follow-up. - Conduct post-move-in check-ins to ensure smooth transitions and positive experiences. - Support resident communication and renewal outreach under the Community Manager’s guidance. Operational and Administrative Support - Maintain accurate leasing data and communication history in Yardi and EliseAI. - Process lease addendums, transfers, and renewals in compliance with policies. - Collaborate with maintenance to confirm unit readiness and timely work order completion. - Provide occupancy and traffic reporting support to the Assistant or Community Manager. Qualifications High school diploma or equivalent required; college coursework in business, marketing, or communications preferred. Minimum one year of leasing, sales, or customer service experience. Strong communication, follow-up, and closing skills. Proficiency in Yardi, EliseAI, and CRM systems preferred. Knowledge of Fair Housing laws and sales best practices. Ability to work weekends and evenings as required. Work Environment Daily presence required at the Oakland office and/or assigned properties Reports to: Director of Leasing Compensation and Benefits At ArtHaus Management, we believe in rewarding performance and supporting the full well-being of our team. Our compensation package is designed to reflect our appreciation for your talent, effort, and impact: 401k with employer match Company phone

Responsibilities

The Leasing Specialist drives leasing velocity and lead conversion through exceptional customer engagement and proactive sales execution. This role manages the full leasing cycle from inquiry to move-in and renewal, directly impacting occupancy and resident retention.