Leather Goods Repairer at CHANEL

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

0.0

Posted On

09 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leather Goods Craftsmanship, Quality Control, Repair Services, Technical Advice, Collaboration, Organizational Skills, Client-Centric Mindset, Attention to Detail, Problem Solving, Patience, Proactive Approach, Growth Mindset, Artisanal Quality, Team Orientation, Operational Improvement, Standard Operating Procedures

Industry

Retail Luxury Goods and Jewelry

Description

About the Role This position plays a key role in upholding CHANEL’s commitment to excellence in client experience within our in-house workshop. You will deliver professional, seamless support in Quality Control, Repair, and Care, ensuring the highest standards of Quality & After Sales Services for our Fashion retail team. You will report directly to the QC & After Sales Service Manager and collaborate closely with After Sales Service Coordinators to ensure smooth operations throughout the repair process. Impact you will create in the Role We are seeking a skilled and detail-oriented Leathergoods Repairer to join our After Sales Service team. Your craftsmanship will help preserve the quality and longevity of CHANEL’s luxury leather goods, ensuring every item reflects the Maison’s standards of excellence. Key Responsibilities Deliver in-house repair services for CHANEL Fashion products, including Handbags, Small leather goods, Accessories, shoes, costume jewelry, and eyewear Provide technical advice and conduct debriefs with internal and external stakeholders, especially at Les Ateliers. Demonstrate CHANEL’s savoir-faire and craftsmanship to internal teams. Monitor KPIs to ensure timely, high-quality repairs aligned with Service Level Agreements (SLAs). Identify and report quality issues found during repair of client items or stock. Support the development and upkeep of Standard Operating Procedures (SOPs) to improve efficiency and cost-effectiveness. Operate in accordance with global guidelines and contribute to productivity and operational improvement initiatives. Restoring Care Duties Diagnose worn items and complete detailed diagnosis reports. Provide service proposals aligned with professional standards. Execute approved restoring care procedures with precision and excellence. You are Energized by Working in a highly collaborative environment. Being a true partner to the business stakeholders across the organization. An environment that advocates listening, co-creation, inclusiveness, user-centricity, and agility in designing holistic solutions A workplace where we provide you opportunities to drive values in areas where you are good at and support you to be at your best. What you will bring Minimum 5 years of hands-on experience in leather goods craftsmanship or repair, with a strong technical foundation. A client-centric mindset, thriving in fast-paced and dynamic environments. A genuine passion for luxury leather goods and a deep appreciation for artisanal quality. A collaborative spirit and strong team orientation, contributing positively to group dynamics. Excellent organizational skills paired with a proactive, solution-oriented approach. A growth mindset, eager to learn, adapt, and evolve within the role. Patience and precision, with a keen eye for detail and the ability to remain composed under pressure. What Chanel can offer you The opportunity to work with one of the world's most iconic luxury brands. Ongoing training and development to enhance your skills and knowledge. A supportive team environment where your contributions are valued. Competitive compensation and benefits package. At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Responsibilities

Deliver in-house repair services for CHANEL Fashion products and monitor KPIs to ensure timely, high-quality repairs. Support the development of Standard Operating Procedures to improve efficiency and contribute to operational improvement initiatives.