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Leave of Absence Delivery Specialist (US Shift) at WTW CO

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case Management, Payroll Processing, HR Cloud, Advanced Excel, SharePoint, Analytical Ability, English Fluency, Problem Solving, Attention To Detail, Documentation Management, Compliance, ServiceCentral

Industry

Financial Services

Description

We are seeking a motivated and detail‑oriented colleague to support the US Leave of Absence (LOA) Delivery Team during a maternity leave period. This temporary opportunity is ideal for someone who is looking to expand their HR operational expertise, gain exposure to North America processes, and develop skills in a highly specialized, high‑impact area of HR Service Delivery. You will join a dynamic team that manages LOA cases for US colleagues, working closely with the Regional HRS LOA. Key Responsibilities Case Management & Daily Operations * Process LOA cases in HR Cloud with accuracy and timeliness * Execute payroll‑impacting updates, including: o Assignment status changes o PTO adjustments o Pay-impacting corrections * Manage documentation, validations, and case notes. Payroll Accuracy & Compliance * Ensure all updates are compliant with state and federal requirements * Support weekly/monthly reporting (e.g., Aflac reports, state notices) * Escalate complex or high‑risk cases to Regional Tier 2. Process & Documentation Support * Maintain SOPs, trackers, and documentation in SharePoint following naming/versioning standards * Apply mailbox management best practices (rules, organisation, follow‑ups). Cross‑Team Collaboration * Partner with Regional HRS LOA teams in daily operations * Participate in knowledge sharing, shadowing, and cross‑training activities

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Responsibilities

Manage US Leave of Absence (LOA) cases by processing updates in HR Cloud and ensuring payroll accuracy. Maintain standard operating procedures and collaborate with regional HR service delivery teams.