JOB DESCRIPTION

Overview

WHO WE ARE:

At CubeSmart, we’re intentional about culture. You can experience it everywhere from our mission statement of “genuine care” to our “It’s What’s Inside That Counts” tagline to calling each other “teammates” rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.
CubeSmart’s award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.
If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.

QUALIFICATIONS

• Preferred Bachelor’s degree and three to five years of leave of absence, workers compensation and employee benefits administration experience.
• Knowledge of all pertinent federal and state regulations, filing and compliance requirements, both adopted and pending, affecting employee leave of absences and workers compensation including FMLA and ADA.
• Microsoft Office Proficient – experience with Excel and managing large amounts of data.
• Experience with multiple HRIS/Payroll systems preferred

SKILLS/TRAITS

• Exemplifies and embraces CubeSmart’s award winning WOW! Customer service culture.
• Strong collaboration skills and ability to coordinate communications and decision making across departments.
• Excellent organizational and time management skills. Able to meet multiple concurrent deadlines.
• Quick learner. Ability to learn new areas and get up to speed quickly.
• Strong quantitative and analytical skills, interpersonal, written and verbal communication skills.
• Strong aptitude towards efficiency, quality and consistency as well as a focus on attention to detail and customer service.
• Ability to deal with difficult situations involving, sensitive and confidential teammate issues.
  We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity
  

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THIS IS A HYBRID ROLE - 2 DAYS REMOTE AND 3 DAYS IN THE MALVERN, PA OFFICE.

The Leave of Absence Specialist position provides front-line, best of class customer service to all CubeSmart teammates through the administration of CubeSmart’s leave of absence and workers compensation programs. This role is also responsible for providing analytical support to the Benefits Manager and Human Resources team.

RESPONSIBILITIES

• Serve as the primary point of contact for leave of absences by tracking and coordinating teammates leaves with the Human Resources Business Partners, disability and LOA carrier, workers compensation carrier and people managers.
• Track employees’ leave of absence and workers compensation incidents, review trends and analytics; present finding and make recommendations to Sr. Benefits Manager, Director of Shared Services and CHRO
• Manage ADA accommodations by engaging in the interactive process with employees and managers
• Provide all state or federal notifications to teammates to ensure CubeSmart is compliant.
• Ensure leave program is compliant with applicable local, state, and federal laws.
• Stay abreast of emerging legislation (i.e. changes to paid family leave & sick leave laws) to recommend adjustments as needed including developing a plan for implementation and managing execution.
• Ensure managers receive leave of absence process training to ensure consistency.
• Actively manage all disability, leave and worker compensation vendor relationships and collaborate with our partners to quickly and effectively resolve teammates’ issues
• Ensure HRIS system reflects teammates’ leave of absences status by processing and auditing teammate change via our internal Notice of Change system.
• As needed, serves as a point of contact for all CubeSmart teammate questions related to all Company benefits programs including health and welfare, Health Savings, Flexible Spending, 401k, Life and disability, etc.