TEAM MEMBER EXPERIENCE & SUPPORT

• Provide empathetic and confidential support to team members navigating leave situations
• Educate team members and managers on leave options and processes through training and resources
• Ensure a positive and respectful experience for team members throughout their leave journey

• Answers questions and relays information to team members and managers regarding benefit issues; monitors communications through the benefits email box
• Handle billings for various Mattamy benefit programs and ensures costs are allocated correctly
• Helps to support annual open enrollment process and related communications or meetings
• Provides back-up and assistance to other members of the Benefits and HR teams as needed
• Other duties as assigned

What you bring:

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 4-6 years of experience in high-volume leave administration, benefits, or related HR operations
• Strong knowledge of federal FMLA, ADA, Workers’ Compensation, and other leave-related laws as well as strong understanding of COBRA and HIPAA
• Experience with Payroll/HRIS systems and case management tools (MetLife would be preferred)
• Strong skills in MS Word and Excel
• Excellent written and verbal communication, organizational, and critical thinking skills
• Ability to analyze complex situations and make sound decisions related to leave cases
• Ability to manage multiple tasks, prioritize effectively, and maintain accurate records
• Ability to communicate and collaborate with other members of the HR/Benefits/Legal teams
• Ability to oversee sensitive information with good judgment, discretion, and professionalism
• This is an onsite role