Leaves Administration Supervisor at Albertsons Companies

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Mar, 26

Salary

0.0

Posted On

07 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Experience, Leave Management, Human Resources, Customer Service, Interpersonal Skills, Communication Skills, Organizational Skills, Knowledge Of Federal And State Laws, Decision-Making Skills, Microsoft Office, Oracle HR Modules, PeopleSoft HRMS, ClaimVantage, Flexibility, Attention To Detail, Team Player

Industry

Retail

Description

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. What you will be doing The Centralized Leave of Absence (LOA) Supervisor is responsible for supervising, coaching, developing, and motivating a team of LOA administrators to deliver maximum customer satisfaction. The LOA Supervisor will serve as a subject matter expert to employees and managers on leave of absence policies and processes for all types of continuous, reduced schedule, and intermittent leaves. The LOA Supervisor will serve as an escalation point for LOA administrators needing additional help or guidance in their daily tasks. The role will also assist senior management in resolving division leave issues and working on special projects as assigned. Main responsibilities: Supervise, coach, develop, motivate, and lead a team of LOA administrators to achieve optimum performance and comply with all company policies and procedures. Serve as a first-level resource for the LOA team. Team Supervisors will ensure that their team is knowledgeable of state and local leave policy. Serve as a point of escalation for associate concerns and to resolve complex issues escalated by divisions or senior management. Assist with continuous improvement in processes, policies, and development of standard operating procedures (SOPs), as needed. Research and follow up on calls which could not be resolved within the pre-established time limit. Sets realistic time deadlines for research, exhausts all available resources to obtain information, evaluates conflicting information, and zeros in on essential communication. Provide reports and updates to Senior Manager regarding team members’ performance and the team's production results. Devise, present, and conduct improvement plans as needed. Maintain weekly production data on LOA administrators using designated knowledge management systems and processes. Maintain reports, letters, and other artifacts as needed to adjudicate claims using designated knowledge management systems. Responsible for enforcement of company policy through corrective action for immediate staff (as needed). Be knowledgeable of company policy inside and out and do not hesitate to address non-compliance. Regularly informs superiors of problems. Communicates with and coaches LOA administrators, so formal corrective action is rarely needed. Attend / Conduct weekly meetings for planning hours, volume, staffing, and cost containment. Takes a participative approach to meetings and helps others with problems beyond his / her control. Attend / Conduct weekly meetings for morale focus groups, shift meetings, positive news. Serve on interview panels and participate in the final selection of new administrators. Communicate performance against department goals on a weekly basis. Identifies team members' strengths and areas for improvement. Delivers feedback to team members directly and constructively. We are looking for candidates who possess the following: Education Level: Bachelor’s degree in human resources or related field is preferable. Experience Level: Two (2+) plus years of supervisory experience required. Four or more years of leave management experience in a large organization. Four or more years of a human resources or benefits operation. Emphasis on Federal and State compliance, such as FMLA, is desired. Skills and Experiences: Extensive PC knowledge, specifically in MS Office software applications. Extensive knowledge of Internet and web browser applications. Excellent interpersonal skills. Excellent Oral and Written communication skills. Ability to work under pressure in a fast-paced environment. Organizational skills – attention to details. Flexibility regarding work hours mandatory (24/7 department). Strong Knowledge of Oracle HR modules, PeopleSoft HRMS application, or similar software. Advanced knowledge of Federal, State, and Local Laws, Human Resource, and Benefits. Labor Relations and union environment experience a plus. Subject matter expert of FMLA, ADA, USERRA, HIPAA, and requirements of various states. Specialized knowledge of leave management systems, especially ClaimVantage Excellent communication skills, both oral and written, to have the appropriate level of interaction with customers interpreting policies, procedures, and technical applications in a positive fashion. Must be highly skilled with Microsoft Office applications, including Word, Excel, Access, and PowerPoint. Proven team player with excellent customer service skills. Must be able to manage confidential information. Solid judgment and decision-making skills to ensure all tasks are performed timely, legally, and ethically We also provide a variety of benefits including: Competitive wages paid weekly Associate discounts Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits Leaders invested in your training, career growth and development An inclusive work environment with talented colleagues who reflect the communities we serve Our Values – Click below to view video: ACI Values A copy of the full job description can be made available to you. #LI-JB2

Responsibilities

The Leaves Administration Supervisor is responsible for supervising and developing a team of LOA administrators to ensure maximum customer satisfaction. They will also serve as a subject matter expert on leave policies and assist in resolving complex leave issues.