Lecturer/Senior Lecturer (Business Management) - Sch of Business Management at Public Service Division

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience Design, Customer Relationship Management, Behavioural Analytics, Marketing, Interpersonal Skills, Communication Skills, Mentoring, Holistic Development, Applied Learning, Industry Collaboration, Digital Content Creation, E-Learning, Service Design, Project Management, Career Guidance, Coaching

Industry

IT Services and IT Consulting

Description

[What the role is] The School of Business Management is seeking a passionate and experienced professional to join our team as a lecturer in the areas of Customer Experience & Relationship Management (CXRM) and/or Marketing. The ideal candidate will have a strong background in business, with at least five years of relevant industry experience in fields such as customer experience design, customer relationship management, behavioural analytics, or marketing. In this role, you will design and deliver learning units for both Pre-Employment Training (PET) and Continuing Education and Training (CET) programmes. You will also collaborate closely with industry partners to co-create authentic learning experiences, such as guest lectures, internships and real-world projects. Beyond classroom teaching, you will play an active role in mentoring learners, supporting their holistic development, and contributing to school-wide activities and initiatives. This role requires strong interpersonal and communication skills, a learner-centric mindset and a commitment to applied and experiential learning. [What you will be working on] Design and deliver diploma-level lectures and tutorials for pre-employment training (PET) and continuing education and training (CET) programs. Utilise diverse teaching methodologies, including lectures, seminars, tutorials, and E-Learning, to cater to varied learning styles; Leverage technology such as digital content creation, curation, and analytics, to prepare learners for the evolving customer experience and marketing landscape; Implement industry-based assignments that simulate real-world scenarios in areas such as customer experience design, customer psychology and analytics, service design and delivery, and marketing; Foster strong relationships with industry partners and professional bodies to stay abreast of current trends, best practices, and emerging technologies in CXRM and/or MarTech; Collaborate with these partners to create opportunities for internships, guest lectures, and industry projects; Undertake and manage industry projects in customer experience design, service management and/or marketing utilising customer analytics and psychological insights to enhance outcomes; Plan, coordinate and implement events, seminars, immersion trips, alumni and other student activities such as webinar and career fair, study trip; Develop and guide learners in their holistic development and provide pastoral care and career guidance; Coach and provide guidance to learners during their internship. [What we are looking for] Relevant qualification in business, communications or journalism At least 5 year(s) of relevant experience in one or more of the following areas in Singapore: Customer Experience Design Customer Relationship Management Consumer Insights & Behavioural Analytics Marketing Strong communications and good interpersonal skills, with ability to meet deadlines and multi-task. As this is an applied training environment, hands-on and field experience in relevant areas as well as willingness and ability to coach youths and adult learners in the field is a must. http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters! Need help? Please click here for assistance. Our team will contact you shortly!

Responsibilities

Design and deliver diploma-level lectures and tutorials for pre-employment training and continuing education programs. Collaborate with industry partners to create authentic learning experiences and mentor learners in their development.