ABOUT THE ROLE
Leeds City Council’s provision of community equipment is called Leeds Community Equipment Services. This is a joint funded service between Leeds City Council and Integrated Commissioning Board (ICB). The Leeds Community Equipment Service loans equipment to people (both children and adults) for use in a variety of community settings in Leeds following a request by a health or social care assessor.
Leeds City Council (LCC) operates LCES as an inhouse service. The key purpose of the service is to procure, deliver and install equipment to enable people to live safe and independent lives whilst supporting the wider health and care system.
The Service employees staff who work for Leeds City Council and Leeds Community Healthcare. This role will involve managing staff from both these organisations.
As our next Leeds Community Equipment Team Manager you will be managing the admin and finance team within the service. This entails ensuring:
- Deliveries and collections are scheduled in a timely manner according to the key performance indicators.
- That orders and invoices are processed.
- To take responsibility for quality assurance panels.
The role is integral to our Equipment service team so that high customer service is experienced by people and their families using the service.
THIS ROLE IS BASED IN THE UK. HOME OFFICE GUIDANCE STATES THAT CANDIDATES MUST EVIDENCE THEIR RIGHT TO WORK IN THE UK PRIOR TO COMMENCING EMPLOYMENT, EITHER AS A UK OR IRISH CITIZEN, UNDER THE EU SETTLEMENT SCHEME OR HAVING SECURED ANY OTHER RELEVANT WORK VISA.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visaroute before applying. To be eligible for sponsorship you’ll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.
JOB PURPOSE
Special Conditions: Some posts may be subject to checks with the Disclosure and Barring Service. A criminal record will not necessarily be a bar to obtaining employment; this will depend on the circumstances and background to any offence.
Leeds Community Equipment Service are committed to providing the best service possible for the people of Leeds. The daily living equipment and technology we provide allows people to live independently at home, while providing peace of mind to family and friends.
Leeds Community Equipment (LCES) service consists of employees who work for Leeds City Council and Leeds Community Health Care, under an integrated budget. The following teams work within the service:
- Business Support Team – Scheduling referrals, deliveries and collections. Processing orders. Monitoring contracts. Dealing with queries from members of the public and people who use the service.
- Warehouse Team
- Planned Maintenance
- Delivery and collection team
- Equipment cleaning Team
Our staff use a range of computer programmes, systems and software to support the running of the service. The role is office based due to the day-to-day requirement to support frontline of the service.
The main purpose of the Team Manager job is to manage the delivery of the service in a defined area of the Leeds Community Equipment service, alongside the other team managers in the service. The postholder will do this by managing a defined team of staff and by working with assessors and individual customers to ensure the community equipment is delivered in a timely way. The postholders will also assist to promote the use of equipment via training and the provision of information. The postholder will provide leadership and management support to the LCES Team.
RESPONSIBILITIES
- To manage, supervise, appraise, support, direct and motivate the staff team ( both LCC and NHS staff ) working across a variety of shift patterns.
- To monitor individual and team and service performance against TSA accreditation standards and Service Specifications as required.
- To manage and supervise to the staff within your defined area.
- To have knowledge of community equipment, to be able to edit information and run reports as required by the Service Delivery Manager and Operational Manager.
- To be able to train staff as required.
- To undertake duties in other areas of the service when required.
- To action and follow the plan for Business Continuity and disaster recovery and direct the staff to ensure continuity of the service.
- To manage the rota to ensure appropriate staffing levels are in place.
- To assist in the development of the service and develop procedures and working practices relating to the service.
- To investigate and respond to complaints in line with Leeds City Council’s Compliments and Complaints policy.
- To have knowledge of community equipment, how it works and how its use can support people to live as independently as possible.
- To keep up to date with new developments in the community equipment field and ensure the Service reflects and promotes new advances. To source and research new products and support on-going projects to trial new Community equipment.
- To actively promote opportunities for the service and to implement any agreed marketing for a variety of audiences by assisting in the writing of information leaflets and other written literature for the Council and other outside agencies, with the Services Information and Training Officer and to develop plans for growth in the service.
- To represent Leeds City Council at regional and national events and meetings as requested by the Operational Manager or the Service Delivery Manager. To speak and give presentations on the Leeds Community Equipment Service.
- To be the crucial point of knowledge for advice on equipment available through the Leeds Community Equipment Service and other assistive technology that may not be available through the service and to be able to signpost to other services.
- To work with Assessors undertaking ‘assessments of need’ to identify the Community equipment required to meet those needs. To try to identify alternative equipment if current equipment is not suitable for a person’s needs.
- To manage installations, deliveries and collection of community equipment in customers own homes.
- To be able to demonstrate the use of the equipment to the customer and, where appropriate, their family – in some cases this may be alongside the product manufacturer on other occasions it may be alone.
- To train assessors (Occupational Therapists, Social Workers, District Nurses, Community Matrons, and others) on equipment and the procedures of the Leeds Community Equipment service and keep them informed of any changes.
- To assist in the development and preparation of procedure manuals and publicity material. To update and maintain procedure manuals on changes in the service and ensure staff, assessors, partner organisations and other relevant agencies are informed.
- To assist in the production of statistical reports on activity and performance. To accurately record and to maintain statistical information for monitoring purposes.
- To view weekly reports from partner agencies to alert any problems or faults and change any equipment that may not be performing as intended and notify other agencies as required.
- Working with the Service Delivery Manager and Operational Manager to liaise with partner organisations to create close working relationships via meetings, reviews, and procedures.
- To carry out general office duties such as filing, photocopying and completion of standard documentation.
- To maintain appropriate standards and always adhere to the financial procedures of the council.
- To exercise administrative control of assets/equipment of the Department which are the responsibility of the postholder.
- To accurately use and maintain both manual and computerised records as appropriate including all records associated with stock control and the maintenance of equipment.
- To order stock and assist the Service Delivery Manager and Operational Manager with the management of the service budget.
- To sort returns of equipment, testing of equipment, and returning faulty goods notifying any relevant agencies if required. To arrange the cleaning and maintenance of stock held.
- To maintain confidentiality in line with Leeds City Council policies and procedures.
- To participate in and contribute to training and development activities as necessary to ensure up to date knowledge, skills and continuous professional development of self and team.
- To undertake other duties appropriate to the post as required.
- To comply with the requirements of all Leeds City Council and Departmental policies, procedures, and staff instructions, including responsibilities under the Health and Safety Policy and Procedures.
- To actively promote and support Leeds City Council and Departmental Policies on Equal Opportunities and to work in an anti-oppressive manner.
As a Leeds Community Equipment Team Manager you will bring to the role:
- Motivation and commitment
- Knowledge of the applications, systems and IT programmes and being able to accurately record and retrieve information.
- The ability to deal with stressful situations in a sensitive and appropriately way.
- Well-developed interpersonal and communication skills and the ability to work with a range of audiences.
- The ability to prioritise workload and conflicting demands.
- Ability to manage and supervise staff within the admin and finance team
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