طلب موظفة استقبال بديلة at Leejam Official Career Site New

Jeddah, Makkah Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Centricity, Ownership, Teamwork, Analytical Thinking, Deal Closing, Documentation & Reporting, Follow-up & Coordination, Impact & Persuasion, Knowledge of Products/ Services, Knowledge of Standards, Policies, Procedures, Laws and Regulations, Negotiation Skills, Planning & Organizing, Problem Solving, Relationship Management

Industry

Wellness and Fitness Services

Description

Job Summary Participating in designing concepts, developing creative and smart tools for serving customers and implementing them to provide delightful experience throughout customer interaction points, in addition to addressing customers’ complaints and needs, and managing their expectations, as well as conducting all required selling processes. Job Specifications Educational Level : Diploma Years of Experience : 2 years Competencies 1. Communication 2. Customer Centricity 3. Ownership 4. Teamwork 5. Analytical Thinking 6. Deal Closing 7. Documentation & Reporting 8. Follow-up & Coordination 9. Impact & Persuasion 10. Knowledge of Products/ Services 11. Knowledge of Standards, Policies, Procedures, Laws and Regulations 12. Negotiation Skills 13. Planning & Organizing 14. Problem Solving 15. Relationship Management Roles and Responsibilities 1. Welcoming customers and visitors by greeting them. Ensuring that the SOPs are followed. 2. Familiarizing new members with where to find everything in the club including the bathrooms, the lockers rooms, etc. by conducting a tour for them in order to enhance their satisfaction and hence their retention. 3. Conducting introductory tours to the potential customers; briefing them about the services provided in the club, showing them the facility and all machines and equipment used, while ensuring compliance to Leejam’s standards in that regard. 4. Monitoring and evaluating customer experience through handling various methods for assessing satisfaction in order to spot areas of improvement. 5. Participating in developing new concepts to enhance customers experience throughout all interaction points in addition to implementing these enhancement schemes and measuring their effectiveness. 6. Responding to customer complaints by taking appropriate actions as well as escalating it to the direct supervisor if needed to ensure that all complaints are properly solved. 7. Extending job knowledge by constantly following up on the new offered services and products by Leejam. 8. Performing any other duties related to the job as assigned by the direct supervisor. Leejam Sports Company, the largest fitness club operator in the Middle East, is dedicated to promoting health and wellness across the region. As an employer, Leejam provides a dynamic, growth-oriented work environment with opportunities for professional development and competitive benefits, fostering innovation, teamwork, and excellence.

Responsibilities

The role involves welcoming customers, conducting tours, and ensuring compliance with standards to enhance customer satisfaction. Additionally, it includes monitoring customer experiences and responding to complaints effectively.