–   Learning and working with the company’s ERP system (Grow Smart) to support orders, business operations and related administrative activities; have made good progress in understanding its day-to-day operations.

–   Handling business enquiries through IndiaMART, connecting with potential customers and helping identify sales opportunities.

–   Supporting sales and marketing — product promotion, customer communication, follow-ups and business development — with domestic and international customers.

–   Managing official emails and customer correspondence in Microsoft Outlook.

Currently learning Zoho CRM: maintaining customer information, tracking enquiries and managing follow-ups