We provide Legal Services specialised in the areas of Employment Law and Housing Law. We provide mostly Claimant focused Legal Claims Management Services, but also undertake some defence work.
We require a highly organised Legal Administrator Apprentice to work at our office in Ipswich.
You will provide office and legal administration services and claims handling administration to a small but busy Legal Services firm. There will be some additional hours requirements each week should the volume of work require it.
You must have excellent attention to detail and the ability to accurately record and manage tasks and information in accordance with our operational policies and process.

Your role will include;

• Data entry tasks using the Client Record system
• Organising documents accurately and efficiently in accordance with required processes
• Issuing pre-drafted claims updates to clients in line with timed processes
• Directing incoming enquiries by following processes and completing record keeping requirements
• Dealing with electronic and paper based filing and other administrative tasks for file management
• Assisting with the office equipment, documents and scanning
• Producing, saving and issuing correspondence using our pre prepared documents
• Using the company database for day to day administration tasks
• Processing and filing general communications
• Monitoring emails to file as required
• Handling incoming and outgoing mail and logging communications and post reference numbers for file verification
• Where necessary directing calls to the appropriate colleague effectively and accurately on the appropriate system
• Contacting clients by phone to obtain limited information and adding responses to their file
• Sending document return reminders for documents or other information

Skills Required;

• Competency in Microsoft Office: Proficiency in Microsoft Word is essential.
• Good Written Communication: Ability to write clearly and accurately.
• Good Verbal Communication: Clear and professional communication skills, although we expect these will be developed over time.
• Good Telephone Manner: Polite and effective telephone communication skills.
• Attention to Detail: High accuracy in recording and managing tasks and information.
• Organisational Skills: Ability to manage and organise multiple tasks efficiently.
• Basic IT Skills: Familiarity with using any previous database is advantageous.
• Collaborative working and willingness to learn and engage with colleagues’ needs as part of the team.

Personal Qualities;

• Willingness to learn and self develop
• Polite communication style even when under working pressure
• We expect that a lot of your confidence will be developed within this role as you gain experience and there are some skills and qualities that you are not expected to have from the start.
• Attitude and approach will count for a lot. You must be willing and open to self-advancement and be able to self-direct in solving problems and seeking answers
• An interest in law is obviously advantageous but not essential.

Qualifications Required;
GCSEs at grades A*to C /9-4 (or equivalent) in Maths and English

Apprenticeship summary

• Working week
• Monday-Friday: 9am-5pm
• Total hours per week: 35

Why Join Us?
This entry level role into the legal services environment provides the opportunity to gain valuable experience in this area of work and the ability for the right candidate to progress either within this firm or to use the experience gained to move onwards in their career.
Collaborative work culture and team integration.
Development opportunities to enhance your skills.
If you are a motivated individual seeking a professional services role, we would love to hear from you.
Weekly wage
£Apprenticeship salary
Pay will be increased on 12 month period completion.
You may have the chance to develop your role into a Claims handling position after you complete the apprenticeship.
Expected duration of Apprenticeship
12 - 18 months
Possible start date
Summer 2025
Apprenticeship level
Advanced Level Apprenticeship - Level 3
Job Types: Full-time, Apprenticeship

Schedule:

• Monday to Friday

Application question(s):

• Due to the type of role, preference is given to local candidates residing in the local area of Ipswich. The office has parking and is also very close to a train station.

Education:

• GCSE or equivalent (required)

Work Location: In person
Application deadline: 06/06/2025
Expected start date: 18/06/202

• Data entry tasks using the Client Record system
• Organising documents accurately and efficiently in accordance with required processes
• Issuing pre-drafted claims updates to clients in line with timed processes
• Directing incoming enquiries by following processes and completing record keeping requirements
• Dealing with electronic and paper based filing and other administrative tasks for file management
• Assisting with the office equipment, documents and scanning
• Producing, saving and issuing correspondence using our pre prepared documents
• Using the company database for day to day administration tasks
• Processing and filing general communications
• Monitoring emails to file as required
• Handling incoming and outgoing mail and logging communications and post reference numbers for file verification
• Where necessary directing calls to the appropriate colleague effectively and accurately on the appropriate system
• Contacting clients by phone to obtain limited information and adding responses to their file
• Sending document return reminders for documents or other informatio