SUMMARY

The Legal Assistant plays a key role in communicating with clients and supporting the Immigration Program Team in the provision of services to clients in the program. Reporting directly to the Managing Counsel, the Legal Assistant serves as the first point of contact for clients, providing updates and answering inquiries. The position also provides administrative support, prepares documentation and maintains documentation, administrative and client management systems.

PRIMARY FUNCTIONS AND ACCOUNTABILITIES

Responsibilities include but are not limited to:

• Perform a variety of legal and administrative duties, including verifying and recording client data electronically in Practice Panther (client record management system)
• Maintain an organized filing system (electronic and paper copy)
• Open, Close, and Archive client files (electronic and physical file)
• Meet and triage clients remotely and in-person
• Schedule appointments for the Immigration Lawyers
• Arrange interpreters for client meetings and send out documents for translation
• Commission Affidavits and Statutory Declarations
• Assist with pulling data from Practice Panther as needed for various reports and funding applications
• Determine client Intake eligibility for assistance under CLG Income and Asset Guidelines and Immigration Program service parameters
• Provide general immigration information and referrals for immigration related services
• Respond to general inquiries received on Immigration Intake Telephone Line
• Provide administration and/or triage support to Team during and after legal clinics or webinars
• Assess client needs and legal issues in advance of client’s initial interview with either the advocate or the lawyers
• Attend Canada Post and Federal Court Registry on request

THE ROLE

The Legal Assistant plays a key role in communicating with clients and supporting the Immigration Program Team in the provision of services to clients in the program. Reporting directly to the Managing Counsel, Immigration and Elder Law Programs, the Legal Assistant serves as the first point of contact for clients, providing updates and answering inquiries. The position also provides administrative support, prepares documentation and maintains documentation, administrative and client management systems.
This is a regular full-time position working 35 hours per week. Working as part of an integrated legal program team, this role combines empathy and efficiency in a fast-paced, high-volume setting. Successful candidates are skilled in administrative functions, client service delivery and demonstrates strong organizational skills.

Responsibilities include but are not limited to:

• Perform a variety of legal and administrative duties, including verifying and recording client data electronically in Practice Panther (client record management system)
• Maintain an organized filing system (electronic and paper copy)
• Open, Close, and Archive client files (electronic and physical file)
• Meet and triage clients remotely and in-person
• Schedule appointments for the Immigration Lawyers
• Arrange interpreters for client meetings and send out documents for translation
• Commission Affidavits and Statutory Declarations
• Assist with pulling data from Practice Panther as needed for various reports and funding applications
• Determine client Intake eligibility for assistance under CLG Income and Asset Guidelines and Immigration Program service parameters
• Provide general immigration information and referrals for immigration related services
• Respond to general inquiries received on Immigration Intake Telephone Line
• Provide administration and/or triage support to Team during and after legal clinics or webinars
• Assess client needs and legal issues in advance of client’s initial interview with either the advocate or the lawyers
• Attend Canada Post and Federal Court Registry on reques