LEGAL ASSISTANT (CIVIL LITIGATION)

£24,570 plus benefits (Work Level 6C)
Manchester city centre, in this role you’ll work in hybrid way working 4 days a week in the office and working 1 day a week (find out more about our hybrid working policy at jobs.coop.co.uk/hybrid-working-policy
We are looking for a Legal Assistant to join our Civil Litigation department. At Co-op Legal Services, our aim is to offer accessible legal advice and support without the jargon. Our customers rate us too, and we strive to consistently provide excellent customer service at a time when people are often at their most vulnerable.
In this role, you’ll work on a wide variety of both pre-litigated & litigated claims. We’ll look to you to support the teams in handling their cases and be comfortable liaising with a variety of internal colleagues, along with external partners too. It’s a big job with a lot of responsibility. If you can bring us the skills and experience, we need, you’ll have a fantastic opportunity to develop your career whilst playing a huge role in the growth of our services.

WHAT YOU’LL DO

• Assist and support in the efficient running of the Civil Litigation department
• Make initial contact with new clients through incoming web forms and allocate to the right team
• Open and close files, apply for records and review documents
• Listen to client recordings and accurately transcribe
• Work flexibly across the department, supporting across various teams and picking up ad hoc work where required
• Prepare case bundles, with all system notes and evidence
• Update the case management system and maintain spreadsheets
• Build relationships with internal colleagues and external parties
• Assist in collecting management information

THIS ROLE WOULD SUIT PEOPLE WHO HAVE

• Previous legal experience or experience in professional services
• Used a legal case management system
• The ability to organise and prioritise work to meet our service level agreements (SLA’s)
• Excellent organisation skills and attention to detail
• The ability to manage multiple pieces of work and have good time management skills
• Clear and confident communication skills; you can speak appropriately to the right audience and have an excellent telephone manner