MAIN PURPOSE OF THE ROLE:

To provide the team and wider Department with the administrative support they need, to allow seamless legal services to clients and help them maximise the amount of time they are able to spend on client work.

DAILY DUTIES:

• Extensive client liaison - Interact with clients, including telephone discussions/meetings and greeting at appointments.
• Taking new enquiries using the new enquiries form
• Dealing with the administrative aspects of the matter once opened by the Office Administrator: compliance, file organisation and record-keeping, billing, key dates, write-offs, credit control matters - hand over to office Administrator for file closing.
• Management of outgoing paper-based posts to the Office Administrator.
• Management of electronic documents sent from and to external parties, ensuring documents are downloaded, organised in accordance with Department protocols and saved correctly.
• Keeping fee earners up to date on the progress of a task(s), communicating always to manage expectations and meet all deadlines.
• Managing nationwide and international travel.
• Extensive diary and inbox management.
• Liaising with Senior Management and fee earners to maintain communication levels internally and externally.
• Produce documents to a high standard.
• Work with the typists and office administrators to ensure all aspects of the file and communications are managed effectively.
• Undertake Department Specific duties where applicable.
• Support, if required, the wider functions and departments of the Firm
• Ensuring you have a good understanding of the Solicitors Accounts Rules and all other compliance requirements of a regulated practice.