LEGAL ASSISTANT

Reports to: Head of Legal Services
Trinity Claims, Tonbridge
Trinity Claims delivers straightforward and reliable claims solutions, specialising in household and motor insurance claims with a focus on customer service. We are an extremely dynamic and market leading company, enjoying significant growth on the back of strong relationships with insurer clients, their policyholders and key suppliers, and the effective use of technology.

• Review documents and advise on liability, quantum, and strategy.
• Carry out legal research.
• Draft pleadings, applications, instructions and statements.
• Participate in settlement negotiations and ADR.
• Maintain an effective claims handling and diarising system.
• Report internally on a regular basis with KPIs.
• Provide excellent customer service.
• Plan and execute strategic initiatives to agreed timelines.
• Ensure a relevant level of technical understanding with continuous development and training.
• Undertake any individual or team task or activity reasonably requested and in line with the company values.
• Be self-motivated to work independently, managing your time and prioritising your workload appropriately.
• Maintain resilience and composure to remain positive under pressure and in changing circumstances.
• Demonstrate a desire to take ownership of your work and maintain excellent attention to detail.
• Ensure a relevant level of specialist understanding with continuous development and learning.
• Constantly seek and communicate improvements in business processes.
• Manage multiple activities by prioritising important and urgent tasks.