Summary
Serves as In The Network (ITN) injured party’s advocate in the healthcare and legal environments intertwined in the personal injury process. Manage the well-being of assigned clients and guide them through all the details and processes related to their cases. Responsible for providing invaluable support to attorneys and their staff by overseeing case files, managing caseload requirements, and providing oversight of case billings, budgets, and timelines. Must be able to communicate effectively and use available resources to promote health, quality, and cost-effective outcomes. FULL TRAINING IS PROVIDED AND PAID.

• Open new client files by entering them into the case management app/software.
• Communicate with clients to ensure timely and effective information sharing regarding upcoming appointments, deadlines, and other aspects of their cases.
• When necessary, arrange transportation to get clients to and from medical treatments.
• Must be empathetic and compassionate to relate to the injured person and understand all the difficulties they are experiencing.
• Direct clients to your law firm counterparts to allow clients to follow up with legal claims status and communicate with insurance companies, medical providers, and the legal team.
• Organization skills allowing for accurate follow-up and keeping clients to the prescribed schedule of appointments and treatments necessary for each case.
• Manage medical requests and treatment plans.
• General knowledge of policies with the ability to obtain policy limits.
• Gather and confirm receipt of all required documents, forms, and authorizations.
• Follow case direction requests of Client Case Manager Auditors and Law Firms.
• Communicate with Client Case Manager Auditors on important issues and correct deficiencies identified during audits and file reviews.
• Order medical records and other required records to process claims.
• Obtain photographs of injuries and scenes, if applicable.
• Track and create reports.
• FOIA all necessary documents, videos, and other materials. • Adhere to all app/software written policies and procedures.
• Meet and exceed Key Performance Indicators (KPIs).
• Collaborate and cooperate with other staff members as requested.
• Demonstrate a willingness to take on new tasks with a good attitude. • Attends company-wide meetings as scheduled