legal Case Manager Team Lead/supervisor Personal Injury at In the Network LLC
The Client Case Manager Team Lead plays a vital role in fostering a collaborative and supportive team environment by overseeing a team of Client Case Managers while effectively managing their own workload of high-value cases. This position is a strategic partner to our law firm clients and In the Network (ITN) management ensuring seamless coordination and optimal case management responsibilities. This position offers the opportunity to make a significant impact within the organization and contribute to the successful resolution of cases. MUST HAVE PERSONAL INJURY EXPERIENCE AND LEADERSHIP EXPERIENCE OF SUPERVISING A TEAM TO SUCCESS.

The key responsibility of the CCM Team Lead is ensuring the timely and accurate handling of all the cases assigned to your group. In this role, you are expected to:

• Lead by example and model behaviors that are consistent with the company’s values and mission;
• Personally assume responsibility for all high-value cases for your assigned law firms, once determined;
• Oversee and mentor your team of case managers by providing guidance and support;
• Implement and share efficient case management strategies specific to the assigned law firm or as developed to streamline processes and maximize productivity;
• Monitor case timelines, deadlines, and milestones and take proactive measures to address potential gaps in treatment or other case management issues/challenges;
• Serve as the primary contact/liaison for the assigned law firms;
• Maintain high standards of quality and compliance across all aspects of case management, ensuring adherence to relevant legal regulations and organizational policies;
• Work with Client Case Manager Auditor to identify areas for improvement and implement corrective actions, as necessary;
• Work closely with stakeholders to develop long-term strategic initiatives and goals for CCMs;
• Work closely with stakeholders to Identify opportunities for process optimization, technology integration, and workflow enhancement to drive operational efficiency and effectiveness;
• Present case summaries/updates, and ensure that deadlines are met;
• Other duties, as assigned by Management.

Success in this role will be measured, in large part, by achieving your targets and goals and building and maintaining strong relationships with law firm clients, providers, and key stakeholders.

EXPECTATIONS AND ACCOUNTABILITY:

In this role, we expect you to make decisions with a thorough understanding of ITN’s business model, company policies and procedures, and business practices to achieve results.

OTHER IMPORTANT RESPONSIBILITIES:

• Send an introduction email to each law firm your team supports that introduces each member of the team, including backup staff. The format of this letter will be provided. The goal is to always have a direct line of communication for the law firms at all times.
• You will be responsible for weekly trend reporting to Management of the daily client connection calls. A format will be provided, but your job is to monitor the status of daily connection calls, by CCM, to ensure a minimum of 10 connections are made each day. A written explanation will be required for each CCM that does not meet the goal.
• Law firm announcements, new structure implementation, requests, etc. must be communicated to Management immediately. No changes are to be announced or implemented until approved by Management.
• Keep your team up to date on internal changes and announcements and law firm changes and announcements, once approved.
• Ensure timely communication of emergency absences to Management the second person in command.

The key responsibility of the CCM Team Lead is ensuring the timely and accurate handling of all the cases assigned to your group. In this role, you are expected to:

• Lead by example and model behaviors that are consistent with the company’s values and mission;
• Personally assume responsibility for all high-value cases for your assigned law firms, once determined;
• Oversee and mentor your team of case managers by providing guidance and support;
• Implement and share efficient case management strategies specific to the assigned law firm or as developed to streamline processes and maximize productivity;
• Monitor case timelines, deadlines, and milestones and take proactive measures to address potential gaps in treatment or other case management issues/challenges;
• Serve as the primary contact/liaison for the assigned law firms;
• Maintain high standards of quality and compliance across all aspects of case management, ensuring adherence to relevant legal regulations and organizational policies;
• Work with Client Case Manager Auditor to identify areas for improvement and implement corrective actions, as necessary;
• Work closely with stakeholders to develop long-term strategic initiatives and goals for CCMs;
• Work closely with stakeholders to Identify opportunities for process optimization, technology integration, and workflow enhancement to drive operational efficiency and effectiveness;
• Present case summaries/updates, and ensure that deadlines are met;
• Other duties, as assigned by Management