FAIRNESS FEELS GOOD

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.
Job Description
Are you ready to play a pivotal role in shaping the future of dispute resolution in Australia? AFCA is seeking a talented Legal Counsel to support our newly established Scams External Dispute Resolution (EDR) Program.

In this dynamic and high-impact role, you will contribute to two critical workstreams:

• Australian IDR/EDR Framework – helping to shape national frameworks for internal and external dispute resolution.
• AFCA Jurisdiction – supporting the expansion and clarification of AFCA’s remit across emerging sectors.

You will provide strategic, high-quality legal advice to ensure compliance, manage legal risk, and build AFCA’s capability in new and evolving sectors. You’ll also work closely with external counsel and vendors to deliver expert legal support.
This is initially a 12-month contract role with the unique opportunity to gain broad exposure and deep experience in a landmark reform initiative spanning financial services, telecommunications, and digital platforms.
Qualifications

To be successful in this role you will need:

• Qualifications & Experience: Law degree with a current Australian practising certificate and 5–10 years PQE, ideally in banking, finance, telecommunications, or digital platforms. Experience with scams, regulatory bodies, or legal firms is highly valued.
• Legal Expertise: Strong understanding of product law and regulatory frameworks, particularly relating to scams and reforms in financial services, telecommunications, and digital platforms.
• Policy & Stakeholder Engagement: Proven ability to influence and engage with government and regulators on policy reform.
• Analytical & Decision-Making Skills: Skilled in analysing complex issues, making sound decisions, and balancing competing outcomes.
• Communication: Excellent written and verbal communication skills, with the ability to convey complex legal concepts clearly and accessibly.
• Judgment & Adaptability: Demonstrated maturity, adaptability, and the ability to exercise sound judgment under pressure.
• Risk Management: Proactive in identifying and mitigating strategic risks.
• Project & Time Management: Results-driven, able to manage competing priorities and tight deadlines. Project management experience is a plus.
• Values Alignment: Commitment to AFCA’s values and stakeholder engagement principles.

Additional Information

In this dynamic and high-impact role, you will contribute to two critical workstreams:

• Australian IDR/EDR Framework – helping to shape national frameworks for internal and external dispute resolution.
• AFCA Jurisdiction – supporting the expansion and clarification of AFCA’s remit across emerging sectors

To be successful in this role you will need:

• Qualifications & Experience: Law degree with a current Australian practising certificate and 5–10 years PQE, ideally in banking, finance, telecommunications, or digital platforms. Experience with scams, regulatory bodies, or legal firms is highly valued.
• Legal Expertise: Strong understanding of product law and regulatory frameworks, particularly relating to scams and reforms in financial services, telecommunications, and digital platforms.
• Policy & Stakeholder Engagement: Proven ability to influence and engage with government and regulators on policy reform.
• Analytical & Decision-Making Skills: Skilled in analysing complex issues, making sound decisions, and balancing competing outcomes.
• Communication: Excellent written and verbal communication skills, with the ability to convey complex legal concepts clearly and accessibly.
• Judgment & Adaptability: Demonstrated maturity, adaptability, and the ability to exercise sound judgment under pressure.
• Risk Management: Proactive in identifying and mitigating strategic risks.
• Project & Time Management: Results-driven, able to manage competing priorities and tight deadlines. Project management experience is a plus.
• Values Alignment: Commitment to AFCA’s values and stakeholder engagement principles