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Legal Executive (Customer Care & Dispute Resolution) at Emax Beauté International Sdn. Bhd.
Kuala Lumpur, Kuala Lumpur, Malaysia -
Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Legal Research, Dispute Resolution, Negotiation, Case Management, Regulatory Compliance, Drafting Legal Documents, Risk Assessment, Customer Complaint Handling, Communication, Problem Solving, Consumer Protection Act, Tribunal Procedures

Industry

Description
What You’ll Be Doing Manage escalated customer complaints involving legal, financial, or reputational risk Handle negotiation and settlement discussions with customers Prepare and manage tribunal cases (TTPM) including documentation and submissions Liaise with courts, tribunal bodies, and regulatory agencies Draft and review legal documents (settlement agreements, refund letters, formal responses) Ensure complaint handling complies with Consumer Protection Act & company SOPs Identify potential risks and advise internal teams on proper case handling. Work closely with Customer Care (CC), Customer Experience (CX), and Operations teams to provide guidance on dispute handling and risk mitigation Maintain proper case records and support reporting & tracking What We’re Looking For Degree in Law / Legal Studies or related field 1–3 years of experience in legal, compliance, dispute resolution, or customer complaints handling Experience with tribunal or regulatory cases is a plus Strong writing, communication, and negotiation skills Detail-oriented with good problem-solving and risk assessment ability Able to handle sensitive cases professionally and calmly Fluent in English and Malay (Mandarin is an advantage)
Responsibilities
Manage escalated customer complaints involving legal and financial risks while handling negotiations and tribunal case documentation. Liaise with regulatory bodies and provide guidance to internal teams on dispute handling and risk mitigation.