WHAT YOU’LL NEED…

To be considered for this role a good working knowledge of legal expenses insurance products for both home and motor is desirable but not essential as full training will be given. You will need to possess the following;

• The ability to organise and manage own workload with minimal supervision.
• Excellent written and telephone communication skills.
• A broad range of IT skills including knowledge of Microsoft Office Tools & Applications.
• Understanding of Data Protection regulations and general compliance obligations in capacity of the role.
• Experience of working as part of a team whilst also having the ability to use your own initiative and work to strict deadlines.

• Commercial awareness.Minimum of 6 months in a regulated claims environment is desirable.

ABOUT THE ROLE

The RAC have an exciting new opportunity within it’s Legal Services Team, we are currently looking for a Legal Expenses Insurance Claims Handler to join us at our Bristol office. This role will be delivered on a flexible hybrid model of working three days from home and two days at our Bradley Stoke office.
The core function of this role is to set up, assess and handle claims for legal expenses insurance clients. You will also manage the related administration in line with internal policies and procedures and within regulatory framework.

WHAT YOU’LL DO…

• Reviewing and assessing claims, ensuring that they meet the policy criteria.
• Referring claims to our panel solicitors in line with policy terms and declining claims where appropriate.
• Managing customer expectations concerning process and timescales from the point of initial contact through to claim conclusion.
• Reviewing documentation from clients and be able to identify missing information needed to complete the claims assessment process.
• To provide accurate policy application and guidance to all clients, colleagues, corporate partners and solicitors on all products/policies provided by and/or serviced by RAC LS.
• To build and maintain relationships with clients, panel solicitors and corporate partners to continuously improve the service provided and meet the client’s needs.
• Ensure that authorised costs and accruals are consistently updated in line with internal policies and procedures to accurately reflect the level of risk exposure.
• Proactively manage the billing process for all LEI products by accurate reconciliation of data and timely processing of payments in line with our internal procedures.
• Ensure all bills received are reviewed and challenged where appropriate.

To be considered for this role a good working knowledge of legal expenses insurance products for both home and motor is desirable but not essential as full training will be given. You will need to possess the following;

• The ability to organise and manage own workload with minimal supervision.
• Excellent written and telephone communication skills.
• A broad range of IT skills including knowledge of Microsoft Office Tools & Applications.
• Understanding of Data Protection regulations and general compliance obligations in capacity of the role.
• Experience of working as part of a team whilst also having the ability to use your own initiative and work to strict deadlines.
• Commercial awareness.Minimum of 6 months in a regulated claims environment is desirable