LEGAL INFORMATION GROUP TEAM LEADER - CLERK GRADE 5/6

• Competitive Salary: $99,938 - $110,271pa (plus superannuation and leave loading)
• Temporary Full-time up to 30 June 2026 (with the possibility of extension or conversion to ongoing)
• Parramatta (flexible work arrangements available)

ABOUT US

Legal Aid NSW helps people with their legal problems. We can help people with most areas criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.

DO YOU NEED HELP TO APPLY?

If you have questions about the role, you can reach out to Justina Lyons, Contact Centre Manager on (02) 8833 3160 or justina.lyons@legalaid.nsw.gov.au
If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact Legal Aid NSW Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
The Role Description sets out the responsibilities and Focus Capabilities of the role.
The focus capabilities and key accountabilities in the role description indicate what is expected at that level. Being familiar with these will help you understand what the panel will be looking for in the successful candidate.
Applying for a role is a great NSW Government resource for helping you prepare your application.
Closing Date: Monday 11 August 2025 at 11.59p

ABOUT THE ROLE

Lead coach and develop a team providing legal information and referrals to members of the public through meaningful interactions in a high-volume environment. This role is primarily responsible for supporting Information Officers to provide a person first customer service that embodies the Legal Aid Client Service Standards, meets compliance and quality standards, and contributes to achievement of meeting Service Level expectations while working within legislative requirements and enhancing the operations of LawAccess NSW.

THE ESSENTIAL REQUIREMENTS FOR THIS ROLE

You must:

• be willing to do a Criminal Record Check and
• hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
• live in NSW or willing to relocate to NSW
• experience in leading, coaching and developing a team in a high-volume fast paced environment.
• an understanding of or the willingness to learn the workings of the NSW Legal System in the areas of Family, Civil, and Criminal law.
• the ability to mentor and keep staff engaged in the role.
• well-developed customer service experience in the area of person first service delivery