Legal Intake Coordinator at ACLU - National Office

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

56300.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Processing Requests, Database Management, Organizational Skills, Attention To Detail, Workflow Management, Correspondence Processing, Administrative Support, Record Keeping, Data Entry, Filing, Mail Handling, Template Generation

Industry

Non-profit Organizations

Description

Description Organizational Overview The ACLU of Indiana is a nonpartisan organization dedicated to protecting and expanding civil liberties and civil rights across the state. Through integrated legal, policy, advocacy, communications, and operational strategies, we work to dismantle systemic inequities and uphold constitutional protections—centering communities most impacted by injustice and advancing lasting, structural change. Position Summary The Intake Coordinator is responsible for ensuring that all requests for legal assistance received by the ACLU of Indiana are accurately processed, tracked, and routed for review in a timely manner. This role is central to the organization’s intake operation and supports the Legal Department through consistent execution of intake workflows, correspondence processing, and administrative support. KEY RESPONSIBILITIES Processing Requests for Assistance Open, date-stamp, and sort incoming mail by complainant or client type. Scan and upload correspondence into the intake database and organize files in accordance with retention requirements. Process out-of-batch correspondence, Department of Corrections responses, tort returns, and returned mail. Upload electronic intake submissions and intake-related email correspondence into the database. Preparing Intake Summaries Prepare intake summaries for letters assigned by the Senior Litigation Support Specialist. Compile intake batches and queues for attorney review. Preparing and Mailing Attorney Responses Generate attorney response letters using approved batch reports and templates. Confirm inclusion of all required enclosures and attachments. Print, assemble, and mail correspondence with appropriate postage. Administrative Support File intake correspondence and active retainer documents. Create and maintain active retainer files. Provide administrative and clerical support to attorneys and the Litigation Support Manager as needed. Special Projects Supports special legal operations projects by streamlining workflows, ensuring accessible and organized record keeping, and modernizing internal processes to improve efficiency, consistency, and overall legal team effectiveness. Qualifications High school diploma or equivalent. 1-2 years of administrative support experience with database management. Strong attention to detail and organizational skills. Ability to manage repetitive, deadline-driven tasks with consistency and accuracy. Proficiency with Windows-based computer systems and standard office technology. Ability to work collaboratively and professionally with individuals from diverse backgrounds. Commitment to the mission and values of the ACLU. Compensation & Benefits This is a full-time position with a competitive salary commensurate with experience. The ACLU of Indiana offers a comprehensive benefits package that includes employer-paid health insurance; a 401(k) retirement plan with employer match; generous paid time-off, including vacation, sick leave, and holidays; and support for continuing education and professional development. Equal Opportunity Employer The ACLU of Indiana is an equal opportunity and affirmative action employer. Employment decisions are made without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, veteran status, marital status, or any other characteristic protected by applicable law. Consistent with our nonpartisan mission, we encourage qualified candidates from historically underrepresented communities to apply.

Responsibilities

The Intake Coordinator is responsible for accurately processing, tracking, and routing all requests for legal assistance received by the ACLU of Indiana in a timely manner. This involves executing intake workflows, processing correspondence, preparing intake summaries, and generating attorney response letters.