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Legal Intake Specialist at Oguz Law
, , Turkey -
Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Client Intake, Customer Service, Legal Environment, Communication Skills, Organizational Skills, Attention to Detail, Empathy, Teamwork

Industry

Legal Services

Description
About the role We are currently seeking a highly motivated and professional Legal Intake Specialist to join our dynamic team. This remote position is ideal for a candidate who is fluent in Turkish and English and has a strong interest in our areas of practice. Working hours for this role are between 09:00 and 17:00 according to the Pacific Time Zone where our office is open, which corresponds to 20:00 in the evening and 04:00 in the morning TR time. What you'll do Handle inbound calls via OpenPhone and respond promptly and professionally. Manage and reply to messages received through WhatsApp, Meta, and TikTok. Engage with potential clients who reach out through online forms, ensuring timely follow-up. Conduct preliminary consultations with prospective clients to gather essential case information. Accurately assess client needs and direct them to the appropriate legal department (e.g., asylum, business immigration, family-based, litigation). Assist with the sale and processing of Change of Status, F1, and B1/B2 visa applications as needed. Maintain accurate records of client communications and consultations. Qualifications Prior experience in client intake, customer service, or a legal environment preferred. Strong verbal and written communication skills in English (additional languages are a plus). Ability to manage multiple communication platforms efficiently. Professional, empathetic, and client-focused approach. Strong organizational skills and attention to detail. Ability to work effectively in a fast-paced, team-oriented environment.
Responsibilities
The Legal Intake Specialist will handle inbound calls and manage messages from potential clients across various platforms. They will conduct preliminary consultations and assess client needs to direct them to the appropriate legal department.