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Legal Intake Specialist (Remote, Night Shift) at LegalMatch.com

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Legal Intake, Customer Service, Client Success, Verbal Communication, Active Listening, CRM Tools, Remote Tech, Problem Solving, Objection Handling, Coaching, Team Collaboration, Proactivity, AI Call Tools

Industry

Software Development

Description

Join our team as a Legal Intake Specialist, helping potential clients take the first critical steps in their legal journey. You will guide prospects through the intake process, follow up after attorney responses, and ensure every qualified lead has the best chance at resolution. Your work directly supports LegalMatch’s mission of making legal help more accessible. Responsibilities: Make outbound calls to guide potential clients through legal intake. Follow up after attorney responses to encourage client engagement. Handle inbound inquiries and listen actively to client concerns. Record accurate client and case information in our CRM. Meet daily and weekly call and conversion goals. Represent LegalMatch clearly, professionally, and empathetically. Manage objections and rejections with professionalism. Participate in coaching and apply feedback actively. Collaborate with teammates to improve service delivery. Report any blockers or availability issues promptly. Background in legal intake, customer service, or client success. Excellent verbal communication and active listening skills. Comfortable with CRM tools and remote tech (PC, headset, internet). Can manage multiple tasks with minimal supervision. Experience with AI call tools is a plus. Law grads, paralegals, and career-shifters are welcome. We’re looking for someone who is: Be proactive and focused on results Solve complex problems, even under pressure Have a “can-do” attitude to resolve issues efficiently Pursue continuous improvement in processes and systems Work well with teams and communicate effectively At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!

Responsibilities

The specialist will guide prospects through the legal intake process via outbound calls and handle inbound inquiries, actively listening to client concerns. They must also follow up after attorney responses to encourage client engagement and accurately record case information in the CRM.