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Legal Intake Specialist (Remote, Night Shift) at LegalMatch.com
, , Philippines -
Full Time

Start Date

Immediate

Expiry Date

07 May, 26

Salary

0.0

Posted On

06 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Legal Intake, Customer Service, Active Listening, CRM Tools, Communication, Problem Solving, Team Collaboration, Proactivity, Results Focused, Objection Handling, Feedback Application, AI Call Tools, Empathy, Engagement Encouragement, Multi-tasking, Remote Technology

Industry

Software Development

Description
Join our team as a Legal Intake Specialist, helping potential clients take the first critical steps in their legal journey. You will guide prospects through the intake process, follow up after attorney responses, and ensure every qualified lead has the best chance at resolution. Your work directly supports LegalMatch’s mission of making legal help more accessible. Responsibilities: Make outbound calls to guide potential clients through legal intake. Follow up after attorney responses to encourage client engagement. Handle inbound inquiries and listen actively to client concerns. Record accurate client and case information in our CRM. Meet daily and weekly call and conversion goals. Represent LegalMatch clearly, professionally, and empathetically. Manage objections and rejections with professionalism. Participate in coaching and apply feedback actively. Collaborate with teammates to improve service delivery. Report any blockers or availability issues promptly. Background in legal intake, customer service, or client success. Excellent verbal communication and active listening skills. Comfortable with CRM tools and remote tech (PC, headset, internet). Can manage multiple tasks with minimal supervision. Experience with AI call tools is a plus. Law grads, paralegals, and career-shifters are welcome. We’re looking for someone who is: Be proactive and focused on results Solve complex problems, even under pressure Have a “can-do” attitude to resolve issues efficiently Pursue continuous improvement in processes and systems Work well with teams and communicate effectively At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!
Responsibilities
The Legal Intake Specialist will make outbound calls to guide potential clients through the legal intake process and follow up after attorney responses. They will also handle inbound inquiries, record client information in the CRM, and meet call and conversion goals.