KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

• Excellent verbal and written communication skills, with strong grammar and punctuation.
• At least three years’ experience (or equivalent) in a comparable environment at an appropriate level.
• Flexibility to meet client needs.
• High proficiency in Microsoft Office applications.
• Proven track record of delivering exceptional client service.
• Strong attention to detail and experience working in a fast-paced office environment.
• Ability to work effectively both independently and as part of a team.
• Commitment to exceeding expectations and achieving goals.

PURPOSE OF THE ROLE

To provide high-quality, proactive, and experienced PA support to a team of partners and fee earners.

DUTIES

• Work collaboratively with Finance teams to proactively support fee earners’ financial performance, including client billing and reports, management of matter balances, and working capital.
• Support Business Development activities such as organising and attending events and conferences, CRM administration, preparing and updating fee earner CVs, using internal databases, and assisting with bids, tenders, and pilots.
• Assist Client Relationship Partners (CRPs) in supporting client relationship management by coordinating meetings, preparing reports, and helping to deliver a seamless client experience.
• Manage all matter processes including setting up files with correct rates, preparing engagement letters and matter specifications, and liaising with the Business Acceptance Unit where required.
• Handle conflict checks and Client Due Diligence, completing the Client Matter Inception (CMI) process accurately and in line with best practice.
• Ensure file management processes are completed, including closing matters, ensuring bills are paid, clearing balances, and archiving files.
• Provide comprehensive diary management, including forward planning, proactive travel and meeting arrangements, and resolving scheduling clashes.
• Identify and recommend cost-efficient options for complex travel arrangements.
• Ensure meeting requirements are prepared, including packs, itineraries, room bookings, and hospitality.
• Use internal systems to manage administrative tasks, ensuring accurate and timely delivery.
• Delegate appropriate tasks to Document Production, including pitch and tender documents, and legal document formatting.
• Demonstrate technical competency to support fee earners and proactively address any knowledge gaps.
• Adhere to firmwide risk and compliance policies, raising any issues promptly with the relevant Partner and/or Risk and Compliance.
• Complete all compulsory firm training on time and ensure compliance with internal processes.