Legal Partner Experience Manager at SYNERGY SETTLEMENT SERVICES INC

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

95000.0

Posted On

28 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Success, Personal Injury Law, Subrogation, Lien Resolution, Problem Solving, Communication, Organizational Skills, Team Collaboration, Process Improvement, Performance Monitoring, Legal Insight, Operational Management, Relationship Management, Technology Proficiency, Attention To Detail, Leadership

Industry

Legal Services

Description

Description Leverage your paralegal or attorney background in a whole new way. At Synergy, we help trial lawyers protect injury victims by simplifying the post-settlement process—from Medicare compliance to lien resolution. Now, we’re seeking a Client Success Manager who can bring real-world PI or subrogation experience to a dynamic, leadership-oriented role. This isn’t sales. This isn’t onboarding. This is about owning the ongoing relationship with some of our most important clients—high-volume, high-impact personal injury law firms we call Integrated Partners. You'll be their strategic point of contact, overseeing service delivery, resolving escalations, and helping drive continuous improvement across departments. If you're a paralegal or attorney, residing in Central Florida, who's ready to leave the casework grind behind and step into a role where your legal insight drives operational impact—this is your opportunity. Requirements Who This is For: A seasoned PI paralegal, former defense subrogation attorney, or lien resolution expert ready to transition into strategic operations Someone who can confidently speak the language of attorneys and collaborate across legal, ops, and tech teams A natural problem solver who takes pride in smoothing out processes and elevating the client experience What You’ll Do: 1. Serve as the Operational Relationship Owner Be the primary point of contact for a book of Integrated Clients (high-volume PI law firms) Facilitate monthly/quarterly meetings and provide insight on trends, concerns, and opportunities Proactively manage escalations, feedback loops, and cross-functional coordination 2. Monitor Performance & Advocate for Solutions Review firm-specific metrics and ensure alignment with service expectations Identify root causes of service issues and drive FLASH (our internal resolution system) improvements Collaborate with Sales, IT, and Lien Ops to advocate for scalable improvements 3. Ensure Quality and Service Consistency Conduct file reviews to assess service levels, track trends, and ensure process adherence Contribute to leadership meetings, policy development, and internal training materials What You Bring: Bachelor’s degree required; JD or Paralegal Certification strongly preferred. 5+ years of experience in personal injury law, healthcare subrogation, lien resolution, or a related field, with proven success managing attorney and client relationships. Strong legal background preferred, ideally as a paralegal or attorney with exposure to PI, lien resolution, or subrogation. Exceptional communication skills, both written and verbal, with the ability to lead high-level client meetings and cross-functional internal discussions. Professional, polished presence with a client-first mindset — skilled at building trust and long-term relationships with demanding firms. Highly organized and detail-oriented; able to manage multiple clients, deadlines, and competing priorities without sacrificing quality. Tech-savvy and adaptable, with proficiency in CRM platforms, workflow tools, Microsoft Office Suite, and comfort learning new technologies (including AI). Problem-solving mindset with the ability to triage issues, drive resolution, and maintain alignment across teams and clients. Growth-oriented professional eager to leverage legal expertise in a leadership role focused on client success and strategic relationship management. Why Synergy? We’re not your typical legal support company—we’re a mission-driven, tech-enabled BPO transforming the post-settlement process. Here’s what makes Synergy special: Culture of Collaboration: We’re a tight-knit team that leads with empathy and supports one another to win together Room to Grow: Leadership development Continuing education Promotion opportunities for those who raise the bar Benefits that Support Life: Competitive compensation Medical, dental, and vision coverage 401(k) with company match Generous PTO and paid holidays Wellness initiatives and community impact opportunities The Synergy Experience: A chance to contribute to a company that’s changing the game—for our clients, our partners, and the injured individuals they serve. Salary Description: Base + variable performance bonus plan. Year 1 range: $75,000 - $95,000, depending on experience and performance.

Responsibilities

Serve as the primary point of contact for high-volume personal injury law firms, overseeing service delivery and resolving escalations. Monitor performance metrics and advocate for solutions to ensure quality and service consistency.