Legal & Responsible Gaming Associate at Entain

Sofia, Sofia-City, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Protection, Legal Matters, Mediation, Risk Management, Anti-Money Laundering, Compliance, Regulatory Matters, Analytical Mind, Critical Thinking, Communication Skills, Networking Skills, Conflict Management Skills, Self-Motivated, Proactive, Flexible, Stress-Resistant

Industry

Entertainment Providers

Description

Company Description Interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join, it’s your game. So let’s win together. Job Description This role is all about your contribution to the set-up, implementation, development and monitoring of customer protection and compliance policies. As Legal & Responsible Gaming Associate, you will have a key function in the satisfactory settlement of complaints within our international Customer Service team. Furthermore, you will provide expertise to other units within the group on topics concerning the following areas:. What you’ll be doing: Handling and assessment of customer cases falling into customer protection field while contributing to the development of the operative framework Prevention and settlement of major complaints from customers Providing consultation and expertise to Customer Services and within the Group on operational matters with legal, regulatory and compliance implications Contributing to internal and external audits Contributing to relevant CS and company-wide projects Qualifications What we need from you: Interest and/or experience in customer protection, legal matters, mediation, risk management, anti-money laundering, compliance or regulatory matters, especially in the same industry, will be considered an asset High level of English (C1/C2) Good level in any additional language will be considered a plus Willingness to work in shifts Good team player Analytical mind and critical thinking Self-motivated, proactive, flexible and stress-resistant personality Excellent communication, networking, and conflict management skills High-quality oriented and able to cope with complexity Desirable: Customer Service experience Additional Information At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. In our Sofia office, you can expect to receive benefits like: Hybrid working (2 days per week in the office) Group Bonus plan Christmas bonus Share Save scheme Personal Medical Insurance Dental Allowance (up to 200 BGN per year, 100 BGN during probation) Food Vouchers for 150 BGN per month 25 days of annual leave Personal development leave (2 additional days) Volunteering (2 additional days) Additional "It's Your Game Day" off to use in December or January Multi-Sport Card (Self Contribution) Free subscription to wellbeing app Unmind 90 BGN Monthly for transport costs and utilities Life Insurance Outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people, and be a part of an inclusive and supporting community where everyone is celebrated for being themselves. Sounds interesting? Then join us! #LI-Hybrid At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.

Responsibilities

The Legal & Responsible Gaming Associate will contribute to the setup, implementation, development, and monitoring of customer protection and compliance policies. This role involves handling customer cases, settling complaints, and providing legal and regulatory expertise to the Customer Service team and other units within the group.