• Triaging calls from clients
• Ensuring leads are assigned and followed up.
• Ensuring client calls are transferred or returned.
• Liaising with staff in all offices
• Monitoring Oxford lead generation enquiries
• Calling clients in court the following week to inform them of case information
• Checking Oxford private cases to ensure sufficient funds on account on the client files per month
• PA to Partner Suezanne King – assisting with organising enquiries, sending out payment links, and marketing campaign support
• Monitoring Google reviews and updating the partners monthly
• Sending out engagement letters on the Partner’s cases
• Ensuring Kidlington office is kept tidy, stationery well stocked
• Check post daily
• Checking Summertown office is monitored
• In charge of out of hours phone rotas for Oxford team
• In charge or organising an article writing rota for all Fee earners
• Ensuring file management is in accordance with Quality Procedures Manual, LAA Contract, CQS and Lexcel requirements.
• Reception duties
• Liaising with clients in person and by telephone in a professional and friendly manner in keeping with the firm’s standards for client care
• Liaising with others by telephone
• Arranging mail despatch by post, hand or Document Exchange
• Preparation of correspondence and documents through audio typing and word processing
• Maintaining up to date time records as appropriate.
• Maintaining diaries and making appointments when required.
• Photocopying as required.
• Ensure the confidentiality of all the firm’s and clients’ documentation and information
• Consumables ordering
• Daily filing including file opening, closing, storage and retrieval of client files
• Contributing to maintaining a safe and healthy working environment.
• Contributing to maintaining and improving office procedures.
• Ensuring compliance with Equality and Diversity Policy.
• Any other duties which from time to time are required by the firm.

Please refer the Job description for details