4. EDUCATION, EXPERIENCE, & QUALIFICATIONS:

· Required: Current P1 License issued by the Law Society of Ontario.
· Maintenance of licencing through completion of Continuing Professional Development (CPD) hours.
· Demonstrated Paralegal experience. Prior LTB experience an asset.
· Preferred: Small Claims Court experience, property management experience.
· Strong verbal and written communication, interpersonal, and customer service skills.
· Strong analytical skills with a keen eye for accuracy. Strong organizational skills.
· Knowledge of the Housing Services Act, Residential Tenancies Act, and local Housing Division policies and directives.
· Knowledge of Word, Excel, and Outlook required, knowledge of Yardi software preferred.
· Ability to work with tenants who live with multiple complex challenges.
· Exceptional relationship building skills and outcome-based approach problem solving skills.
· Strong organizational and time management skills; able to take initiative and possess a positive team attitude.
· Ability to use sound judgement and problem-solving skills based on policies and procedures.
· Willingness to promote our corporate philosophy.
· Knowledge of community support agencies and the services or resources available.
· Must possess a valid driver’s license, have access to a reliable vehicle, and carry adequate insurance.

1. PURPOSE OF THE JOB:

While supporting the broader Tenant Services Team, the Legal Services Coordinator will manage legal files related to arrears, social, and tenant applications at the Landlord & Tenant Board as well as Small Claims Court. As a licenced paralegal, you will represent LMCH throughout the LTB process - from application to resolution - with the goal of tenancy retention whenever appropriate.

2. KEY DUTIES/RESPONSIBILITIES:

· Attend LTB hearings as the Landlord representative
· Review reports/recommendations submitted by Tenant Services Managers, Team Leads, Housing Stability Case Coordinators, and Community Relations Workers, including any evidence for social files- including video surveillance and reports/complaints. Prepare appropriate legal notices and documentation and assemble packages for filing at the Landlord and Tenant Board (LTB).
· Portfolio arrears management - including identification of units in arrears, and contact with tenants to advise of concern and potential remedies.
· Make efforts to connect with tenants to complete re-payment agreements prior to LTB applications and monitor for compliance.
· Liaise with social agencies and community partners to advocate and support tenants.
· Connect tenants with both internal and external resources where appropriate to address underlying issues impacting housing stability.
· Document all tenant interactions within LMCH database.
· Prepare and file L1, L2, L3, L4 applications with the Landlord & Tenant Board.
· Prepare and serve legal documents, (i.e. N4, N5, N6, N7, N8) to tenants as required and directed by Tenant Services Manager.
· Maintain an outlook calendar inclusive of filing dates, hearings, void periods, and other relevant information.
· Educate and inform staff and tenants on the LTB process, including individual responsibilities.
· Identify opportunities to enhance staff understanding of the Ontario Human Rights Code and how LMCH accommodates tenants under the Act.
· Complete monthly KPI reporting.
· Prepare and serve summon(s) when necessary and manage the notification of witnesses.
· Prepare and serve disclosure packages within prescribed timelines.
· Track and follow up when orders are received to assess compliance or if further LTB action is required.
· Prepare and file requests for enforcement of orders and schedule enforcement with the Sheriff and LMCH staff.
· Tracking of legal files in a departmental database.
· Prepare and file documents with Small Claims court related to former tenant arrears collection, garnishments, etc. and attend SCC including settlement conferences as needed.
· Answer general inquiries from tenants or agencies regarding legal actions or processes.
· Process LTB tenant charges, court fees, and sheriff fees.
· Perform other duties as necessary or as assigned.