SUMMARY

Calgary Legal Guidance is hiring! CLG’s legal services specialists connect lower-income and marginalized people with our volunteer lawyer clinic, specialized legal programs, & other resources. This is a great opportunity for resilient, curious professionals passionate about client service and helping people navigate legal issues/systems. Candidates should have a degree or advanced education in human services or a similar discipline, and 2 or more years related experience.

PRIMARY FUNCTIONS AND ACCOUNTABILITIES

Responsibilities include but are not limited to:

• Conduct assessments virtually and in-person using CLG financial and program eligibility criteria
• Identify legal and non-legal issues, and determine appropriate next steps
• Schedule and manage appointments for legal advice clinics
• Refer individuals to internal programs or external community services
• Document and maintain intake and service data accurately
• Collaborate with volunteer lawyers and CLG staff
• trauma-informed and culturally responsive service principles
• Demonstrate a commitment to Truth and Reconciliation and ability to collaborate with Indigenous program staff to support the unique needs of Indigenous people accessing CLG
• Contribute to a respectful, team-oriented, and client-centered environment
• Produce statistical reports
• Collaborate with external agencies and community service providers
• Follow established procedures, workflows and best practices
• Comply with confidentiality and privacy policies

THE ROLE

The Legal Services Specialist plays a key role in ensuring individuals seeking legal help receive the right level of service, support, or referral. This position is responsible for triage of individuals and assessment of eligibility, understanding the individual’s goals, and determining next steps — whether that’s booking into a summary legal advice clinic, connecting to in-house specialized legal programs, or referring to trusted community partners.
This is a regular full-time position working 35 hours per week. Working as part of an integrated legal services team, this role combines empathy and efficiency in a fast-paced, high-volume setting. Successful candidates are skilled in triage, client assessment, system navigation, and can handle sensitive topics with professionalism, compassion, and cultural awareness. Specializing in community resources and government systems, the Legal Services Specialist guides individuals through complex systems and provides individuals with accurate information and referrals. While understanding CLG partnerships as well as the boundaries of law and advocacy, the Legal Services Specialist works in a collaborative environment to enhance the quality of service to all individuals accessing support from CLG.

Responsibilities include but are not limited to:

• Conduct assessments virtually and in-person using CLG financial and program eligibility criteria
• Identify legal and non-legal issues, and determine appropriate next steps
• Schedule and manage appointments for legal advice clinics
• Refer individuals to internal programs or external community services
• Document and maintain intake and service data accurately
• Collaborate with volunteer lawyers and CLG staff
• trauma-informed and culturally responsive service principles
• Demonstrate a commitment to Truth and Reconciliation and ability to collaborate with Indigenous program staff to support the unique needs of Indigenous people accessing CLG
• Contribute to a respectful, team-oriented, and client-centered environment
• Produce statistical reports
• Collaborate with external agencies and community service providers
• Follow established procedures, workflows and best practices
• Comply with confidentiality and privacy policie