ABOUT THE ROLE

We are currently looking for a proactive, highly organised, service focused individual to fulfil a crucial role overseeing the administrative function for our Residential Property team, a highly collaborative and growing team.

ROLE PURPOSE:

Based in either Cheltenham or Cambridge and reporting to the Heads of the team you will be responsible for the day-to-day management of administrative support to fee earners in the team, regularly liaising with heads of team and other stakeholders. You will oversee the team’s workflow and ensure a consistent approach across the team. You will have responsibility for managing/coordinating key business processes and projects, such as Lexcel and CQS Assessments.

RESPONSIBILITIES OF A LEGAL SUPPORT MANAGER INCLUDE:

• Oversee the administrative function for the residential team
• Co-ordinate business projects such as the annual Lexcel Assessment and CQS Assessments
• Have an active role in the adoption and implementation of new technology and systems, and supporting with the delivery and improvement of new process.
• Identify ways in which systems and processes can continue to be improved and present ideas to the heads of team.
• Undertake speculative file audits ensure files are Lexcel and CQS compliant and best practice is being followed
• Responsibility for recruitment, induction and training of new Legal Support Assistants. Ensuring all their objectives/appraisals are completed.
• Communicate with the team about mandatory training (including CQS) and monitor to ensure this is completed within deadlines
• Coordinate the review of End of year- WIP balances
• Ensure file audits are carried out by the required deadline and check post completion reports (from Redbrick) to ensure all AP1s are submitted on time
• Monitor office billing to ensure monthly billing targets are achieved
• Ensure teams progress monthly housekeeping to keep on top of file closures/balances and backlogs do not build up. Regularly monitor residual balances, compliance and file closings and report into the heads of team as appropriate
• Responsible for overseeing compliance across the team, including ID & AML, gathering source of wealth & funds documentation and risk assessment forms.

ABOUT YOUAs a Legal Support Manager you will have:

• Experience within a legal environment / professional services environment
• A proven track record of supervising team members.
• Strong legal administration experience
• Experience in case management systems such as SOS and Redbrick
• Sound knowledge of IT skills in Microsoft Office, Outlook, Word, Excel and Teams, Zoom, etc.
• The desire for continuous learning and professional development and a strong ability to deliver solutions to problems.
• A driving license or the ability to travel to other office locations as required.