REQUIREMENTS:

• Acute attention to detail
• Ability to multitask
• A professional, honest, flexible and reliable attitude and approach
• Ability to work in a fast paced, high pressured environment
• Customer focus with a proactive “can do” attitude
• Strong communication skills & ability to communicate at all levels and across all departments
• Able to work within a team as well as independently
• Able to demonstrate initiative, strong work ethic and ability to problem solve
• Ability to prioritise workload
• Willingness to learn new skills and adapt to change
• Have a good understanding of the Microsoft office and case management systems
• Ability to travel to other offices to provide support when required

• Portal tasks
• ID Checks
• AML checks
• Data integrity checks
• Conflict checks
• Live status file opening
• File opening Issue resolution
• Client Portal Helpdesk
• Answering phone calls from clients addressing their issues using the client portal system
• Responding to online chats from clients supporting their issues using the client portal system
• Working with IT/Dev/external suppliers to address technical issues with the site
• Liaising with fee earners and branch support staff on matter related enquiries whilst using the client portal system

When required to assist with the following:

• General admin tasks e.g client greeting, outgoing post etc
• Centralised Mattersphere System Database Management
• Creation of Associate contacts in Mattersphere
• Working through branch office requests for data changes
• Reprographics Function
• Producing Bundles
• Indexing Services
• Binding Services
• Large Print Volume facility
• Specialist print and copy services
• Document scanning and digitisation service
• CD/DVD Creation of files
• Secure USB file Upload service