DESCRIPTION

We are recruiting two Practice Support Managers to optimise our Practice Support teams. Reporting to the Secretarial Services Manager, they will work with Heads of Department to implement business plans, enhance performance, and ensure compliance with client and matter management processes.

• Support Heads of Department in executing business plans and monitoring performance.
• Manage and develop a team of secretaries, including appraisals, recruitment, and professional growth.
• Ensure high-quality administrative and client support, enabling lawyers to focus on core work.
• Identify and implement process improvements in collaboration with Business Teams.
• Oversee workflow distribution, fostering teamwork and secondments.
• Assist in managing complex projects and coordinating efforts across departments.
• Optimise matter management, billing, and compliance with firm policies.