LEGOLAND CA Loss Prevention Agent at LEGOLAND Parks

Carlsbad, California, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

22.0

Posted On

28 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Surveillance, CCTV Monitoring, Undercover Physical Surveillance, Private Persons Arrest, Customer Service, Incident Reporting, Theft Investigation, Communication Skills, Report Writing, Interpersonal Skills, Radio Communication, CPR, First Aid, AED Use, Park Ranger Training, Driving

Industry

Travel Arrangements

Description

What you'll bring to the team Job Title: Loss Prevention Agent Division: LEGOLAND California Resort Grade: G Department: Security Reports to: Security Management Team Scope of Job: To provide surveillance primarily in the retail stores to curtail theft by both guests and Model Citizens. This will be accomplished through undercover physical surveillance, CCTV monitoring. Private Persons Arrest is also a key factor for prosecuting those suspects who are detained for suspected theft. Key Objectives: Provide a high level of customer service to all MCs and guests while providing them a secure environment. Provide professional loss prevention skills based on the training they received and prior experience. The primary objective is to eliminate theft. Qualifications & Experience Main Responsibilities: 1. Operations Eliminate theft through surveillance of guest primarily in retail stores. Patrols retail stores or other locations as needed to detect theft. Writes detailed and accurate incident reports. Responds to calls if model citizens report possible theft. Surveillance of Resort utilizing CCTV system. Make contact with guest or MC’s that are suspected of theft and detain them. Notify the proper authorities for arrest and prosecution purposes. 2. Marketing N/A 3. Financial Will work alongside Profit Protection team and the Retail team to investigate and document instances of theft, ticket scalping, or related issues. Provide surveillance in plain clothes and in an undercover capacity. 4. Development Receive training from the security team and from other sources. Will receive additional training as best practice or law and regulations dictate. 5. Health & Safety: Will provide CPR, basic First Aid, & AED use to guests and MC’s when necessary Record “Near Miss” incidents and enter into reporting system. Must successfully complete the basic Park Ranger training prior to receiving Loss Prevention training. Will maintain statistics of detentions, recovery, reports written and other headings as needed. Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate. Background & Experience: Excellent communication skills, report writing skills, reasoning and interpersonal skills are required in this job. Excellent phone, radio and person to person communication skills are essential to this position. Prior theme park experience is helpful. The ability to remain calm under pressure and in high stress situations is required. Must be at least 18 years of age. Must have a valid Driver’s License with a safe driving record. Must be willing to work flexible hours including evenings, weekends, holidays and to support park operations. Must have current CA Guard Card or the ability to obtain one before starting. Must have a valid CPR/First Aid/AED certification or the ability to obtain one before starting. Physical Requirements: Sitting: Occasionally (1-33%) Standing: Constantly (67-100%) Walking: Constantly (67-100%) Lifts & Carries 35-50 pounds: Occasionally (1-33%) Lifts Overhead 25-34 pounds: Occasionally (1-33%) Twisting: Occasionally (1-33%) Bending: Occasionally (1-33%) Squatting/Kneeling/Crawling/Climbing: Occasionally (1-33%) Pulling: Occasionally (1-33%) Wrist Deviation (Side to Side): Frequently (34-66%) Hand/Write Repetitions (Up and Down): Frequently (34-66%) Reaching: Frequently (34-66%) Grasping: Simple > 50 Pounds Manual Dexterity/Strength (Gross Motor): Moderate - Heavy Strength Manual Dexterity/Strength (Fine Motor): Moderate - Heavy Strength Pushing: 35-50 pounds, Occasionally (1-33%) Visual Requirements: Close eye work (Small Figures), Color discrimination, Normal Color Discrimination, Depth perception, distance vision, ability to focus Hearing Requirements: Alarms, phone ringing, conversation, clear acuity within 100 feet Noise (Loud/Repetitive,

Responsibilities

The primary objective is to eliminate theft by providing surveillance, primarily in retail stores, utilizing undercover physical surveillance and CCTV monitoring. This role also involves making contact with suspected individuals, detaining them, and notifying proper authorities for prosecution.