LEGOLAND CA Overnight Park Ranger at LEGOLAND Parks

Carlsbad, California, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

19.75

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Access Control, Incident Reporting, CCTV Surveillance, Conflict De-escalation, First Aid, CPR, AED Operation, Customer Service, Radio Communication, Patrolling, Security Auditing, Loss Prevention

Industry

Travel Arrangements

Description

What you'll bring to the team Scope of Job: Maintain a safe and secure environment for guests and MCs (Model Citizens/Employees), whilst also observing all Safety and Security procedures. Key Objectives: Provide a high level of customer service to all MCs and guests while providing them a secure environment. Will complete injury/incident reports and ensure safety and security compliance throughout the Resort. Essential Functions: 1. Operations Maintains access control Patrols both Hotels and surrounding areas Writes detailed and accurate incident/injury reports Responds to calls for service including but not limited to: Disturbances Lost children Intoxicated/disorderly persons Lost/stolen items Theft Vandalism On-property traffic collisions Medical incidents (alongside Park Health Services team) Fire/panic alarms Money escorts Key assists Safe assists Suspicious person reports Perform safety and security checks of LEGOLAND property and other assets. Operates Park Dispatch Center (utilizing CAD operating system) Surveillance of Resort utilizing CCTV system Guest screening at park entrances (bag checks) Perform radio audits for Hotel staff Manage Lost & Found for Hotel and perform data entry relating to Lost and Found Assists in managing all hotel key inventories (ex: cancelling master keys, creating new keys, etc.) 2. Marketing Assist in staffing special events in Hotel. 3. Financial Will work alongside Profit Protection team to investigate and document instances of theft, ticket scalping, or related issues Provide surveillance (both in uniform and in plain clothes) 4. People Provide excellent service and customer/guest relations to all MCs and Resort guests Respond to guest disturbances and deescalate situations. If unable to deescalate, activate CPD. 5. Health & Safety: Will provide CPR, basic First Aid, & AED use to guests and MCs when necessary Record “Near Miss” incidents and enter into reporting system Assist with Facility Inspections and Safety Audits Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigations as appropriate. Qualifications & Experience Excellent communication skills, reasoning and interpersonal skills are required in this job. Excellent phone, radio and person to person communication skills are essential to this position. Prior security experience is helpful. The ability to remain calm under pressure and in high stress situations is required. Must be at least 18 years of age Must have a valid Driver’s License with a safe driving record Must possess valid auto insurance. Must possess a valid Guard Card or PSO Card The ability to remain calm and act in high stress and pressure situations is required. The ability to defend oneself or others if the situation arises Must be willing to work weekends, holidays and graveyard to support resort operations Physical Requirements: Sitting - Occasionally (1 - 33%) Standing - Constantly (67 - 100%) Walking - Constantly (67 - 100%) Lifts & Carries - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) Lifts Overhead - 25 - 34 pounds, Frequency - Occasionally (1 - 33%) Twisting - Occasionally (1 - 33%) Bending - Occasionally (1 - 33%) Squatting/Kneeling/Crawling/Climbing - Occasionally (1 - 33%) Pulling - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) Wrist Deviation (Side to Side) - Frequently (34 - 66%) Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%) Reaching - Frequently (34 - 66%) Grasping - Simple: > 50 pounds Manual Dexterity/Strength - Gross motor, moderate - heavy strength Manual Dexterity/Strength - Fine motor, moderate - heavy strength Pushing - 35 - 50 pounds, Frequency - Occasionally (1 - 33%) Visual Requirements: Close eye work (small figures) Color discrimination Minimal color discrimination - Not applicable Normal color discrimination Other: Depth perception, distance vision, ability to focus Hearing Requirements: Hearing Requirements - Special requirements, able to consistently fulfill communication needs (alarms, phone ringing, conversation, clear acuity within 100 feet) Working Conditions: Temperature - Between 16 and 95 degrees Crawl Space/Cramped Postion - Exposed < 1 hour per day Personal Protective Equipment (e.g. Respiratory Mask, etc.) - Occasionally (1 - 33%) Driving - Frequently (34 - 66%) Noise (Loud/Repetitive, < 85 Decibels per OSHA Standard) - Occasionally (1 - 33%) (Specify any other requirements or restrictions that should be considered) The duties & physical requirements listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties & physical requirements does not exclude them from the position if the work is similar, related or a logical assignment to the position. Benefits Pay Range Compensation between USD $19.75/Hr.-USD $19.75/Hr.

Responsibilities

Maintain a safe and secure environment for guests and employees through patrolling, access control, and surveillance. Respond to incidents such as medical emergencies, disturbances, and theft while completing detailed reports.