Hellidon Lakes is a modern and stylish hotel resort offering a spectacular venue for golf breaks, business events & conferences, weddings and social functions, set amongst the glorious rolling hills of the Northamptonshire & Warwickshire countryside.
The hotel comprises of 111 bedrooms, 16 Function rooms, Restaurant, 2 Resident Bars, with a New Spa & Wellness Centre, Golf Club and its very own 10 Pin Bowling Alley. This is a very exciting time for our industry, so why not apply to join our friendly and professional team at Hellidon Lakes.
The Leisure team are responsible for the operation of our recently opened thermal suite, modern gym, spin studio, all weather tennis court, ten pin bowling alley and Spa lounge offering brunch, lunch, smoothies and snacks.

LEISURE ASSISTANT FULL TIME:

We are currently recruiting for enthusiastic and energetic people to join our Leisure Team on a casual basis. This is ideal for someone looking for flexible hours and working patterns, maybe as a second job or at weekends or outside of college hours.
It is an exciting time to join our team as you will be involved in promoting and operating our new spa alongside numerous leisure facilities, in a market that is vibrant and exciting. This role would suit someone with an interest in health and wellbeing and for the right candidate, there are rewards and a career progression path with a company that is dynamic and forward thinking.
Reporting to the Wellness Centre Manager and working closely with the Spa salon team, it is important that this person brings a professional work ethic, a ‘can-do’ attitude, enthusiasm, motivation and reliability.
Full training on all systems, health & safety and operating procedures will be provided, and although previous experience in a similar role would be beneficial, it is not essential.
Job Title: Leisure Assistant
Responsible To: Wellness Centre Manager
Job Purpose: To assist in the efficient day-to-day operation of a safe and user friendly Leisure department, delivering exceptional customer service and providing an unforgettable guest journey.

Commitment To Excellence Every member of the team is expected to ensure that the guests and members comfort, satisfaction and wellbeing are catered for in a friendly, helpful, personalised, and professional manner and to always adhere to the company standard of dress and be well-groomed.

• Excellent interpersonal and communication skills
• Numerate and literate
• Able to work on own initiative and work as part of a Team
• Friendly, reliable, trustworthy and honest.
• Strong customer awareness & focus
• Work flexible hours to suit the requirements of the department

SUMMARY:

• Responsible for delivering the highest standards in customer care.
• Being passionate about all aspects of the business
• Ensuring guests and members enjoy a safe and enjoyable experience.
• Always ensure all company SOP’s are complied with.

KEY RESPONSIBILITIES

• Completing all facility and equipment checks, record data and take required actions, if necessary, as per company procedures
• Ensure all faults / defects / breakdowns are recorded and reported
• Complete pool water tests and air / water temperature checks
• Monitor and keeping clean all areas across the department including the thermal suite, changing rooms, gym, reception and Spa lounge.

DUTIES

• Respond to guest enquiries
• Take new and manage existing guest bookings
• Manage club membership
• Serving customers
• Complete all daily and weekly duties within the Spa and Fitness Suite
• Monitor all areas of the facility where and when necessary, report any defects
• Keeping all areas clean, safe and tidy
• Make sure all services are keep supplied and in working order
• Assist in the organising and promotion of all social events
• Follow lost property procedures daily
• Ensure opening and closing procedures are strictly followed
• Any other duties deemed necessary by Management